Reviews
Very professional people.
Very professional people. Every one is very helpful and respectful. Jesus Rosales did an excellent job taking care of my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Jesus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
The service was quick and excellent.
The service was quick and excellent. They kept communicating with me in every step. Thanks to Eduardo for the excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! We're glad that you had a quick and excellent service experience and that Eduardo provided you with such great service. Eduardo and the team appreciate your kind words and your business!
Excellent Service
The folks at Shamaley Ford provided tremendous help in finding me a new vehicle after involvement in a collision that left my last vehicle totaled. The dealer was able to get me the best deal for longevity.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear about your previous vehicle, but glad that Shamaley Ford was able to provide you with tremendous help in finding a new one. It's great that we were able to get you the best deal for longevity. Safe travels in your new vehicle!
Service
Appointment at 0700am and was the 3rd in line. Vehicles that were behind me received services before me. Had to get out and ask if I was parked in the right area. Finally after waiting about five min, I got the help. I like the dealership. My next vehicle will probably be from there but I expected service to be a little better. Had a recall on my wiper arms but wasn?t asked if I wanted to replace wiper blades. Therefore my old wiper blades were place back on my vehicle. Also, I used synthetic oil and I was not asked what oil I wanted so I?m guessing I received the regular oil.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I apologize that you had this negative service visit experience with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com. Sasha Martinez, Customer Relations Director
Great place for all your service needs.
Great place for all your service needs. I took my vehicle in for an oil change and it was completed promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The person who sold the truck to us treated us a good
The person who sold the truck to us treated us a good manner, he explained everything in a way we could understand.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new truck! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Thank you
There service department personnel always provide
There service department personnel always provide accurate wait times for the service being performed. The price for services are always reasonable, especially when it comes to routine oil change services. They are priced lower than other places. If something ever goes wrong, my experience with Shamaley Ford is that they will correct the issue quickly and hassle free.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with the service department at Shamaley Ford! It's great to hear that they provide accurate wait times and offer reasonable prices, especially for routine oil change services. We're glad that you've found our pricing to be lower than other places. It's also reassuring to know that if any issues arise, Shamaley Ford is quick and hassle-free in correcting them.
Great service team specially Aaron wade, will definitely
Great service team specially Aaron wade, will definitely go back to take our whole fleet
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change
Very pleased on work from Shamaley ford in El Paso Tx. But, had to get out of vehicle to get attention about getting service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great customer service!
Great customer service!! from our salesman Alberto Alarcón. Bought Ford Bronco Black Diamond , buying process smooth, very courteous sales people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your Ford Bronco Black Diamond! We are thrilled that Alberto provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.