Reviews
great customer service, nice drink station, loved using
great customer service, nice drink station, loved using Lyft-took me to work. Staff friendly and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We have always been happy with this dealership Shamaly
We have always been happy with this dealership Shamaly and Group 1 Ford. We have purchased 3 Ford vehicles from them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Required a fairly extensive repair and was done on time
Required a fairly extensive repair and was done on time and a little below quoted cost. Service tech was friendly and responsive to questions. Offered a valet service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tony, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
One of the best I've ever taken my vehicles for service
One of the best I've ever taken my vehicles for service or purchased from
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Marija did an amazing job on my car service!
Marija did an amazing job on my car service! She took care of the oil change, replaced the air filter, installed new brake pads, and completed a thorough safety inspection. Everything was done quickly, professionally, and with great attention to detail. I feel confident and safe driving my car now thanks to her excellent work. Highly recommend Marija for anyone looking for top-quality service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Darrell, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I took my truck in for preventive maintenance and a
I took my truck in for preventive maintenance and a recall. I made an appointment 3 weeks prior for 7am. When I arrived they told me that the person that was supposed to work on my truck was not in. I then said I would reschedule then, but they afford to work on it. I asked them about how long would it take? They said about 3hours. I did not leave until 1245. That was 5 hours and 45min. Also they did have to replace the battery after they checked it. However on the comments they wrote that customer said he was having battery problems and needed to jump the vehicle. I never said I needed the vehicle jumped or having battery issues. I have lost trust in this dealership
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We apologize for the inconvenience and miscommunication during your recent visit. We value your time and trust and would like to learn more and further discuss. Unfortunately, we are unable to find your customer information based on the username and review provided. Should you wish to reach out directly to one of our service managers or myself, we would be glad to assist you. Thank you. Lorenzo Vargas - SERVICE DIRECTOR Group 1 Ford of El Paso | lvargas@group1auto.com | 915-629-4239
Very good Customer service.
Very good Customer service. I have years servicing my Ford Ranger 1999 and I haven?t had any complaints from them. I will continue servicing my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Javier, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Atenci�n al maximo , amabilidad sorprendente, eficiencia
Atenci�n al maximo , amabilidad sorprendente, eficiencia al 100, tiempo de espera m�nima, un ambiente superior tranquilo e instalaciones muy limpias, lo recomiendo en su totalidad!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hola Juan, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si hay algo más que podamos hacer por ti.
I love the customer service and how attentive they are
I love the customer service and how attentive they are with the issues and vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Anabel, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
The whole experience from initial call to make
The whole experience from initial call to make appointment and dropping the vehicle was an excellent .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.