Reviews
Fast great customer service in and out quickly will
Fast great customer service in and out quickly will recommend to anyone that owns a ford vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Shamaley Ford
Jose did an amazing job of keeping me informed of the services. I love this dealership, very friendly and helpful. Thank you for the excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's fantastic to hear! We're thrilled that Jose provided you with excellent service and kept you well-informed throughout the process. Our team strives to be friendly, and helpful, and provide top-notch service to all our customers. We're here to assist you in any way we can!
Good deals even if you dint end up with the car that u
Good deals even if you dint end up with the car that u were initially looking for, you end up with something way better at a great price point.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that you had a positive experience with Shamaley Ford and ended up with something better at a great price point! We're here to help!
The dealership was every helpful, nice, respectful, and
The dealership was every helpful, nice, respectful, and friendly and explained everything well as well as answered all my questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Alexis, is such an amazing person, he is very courteous,
Alexis, is such an amazing person, he is very courteous, helpful and professional service clerk
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Alexis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service, from the time I showed up until I left.
Great service, from the time I showed up until I left. The service was great and the representative that assisted me was great in how they handled my request and the timely manner in which I was seen was great as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with our service! Providing great service from start to finish is our top priority, and we're glad to hear that our representative assisted you effectively and handled your request with care. Ensuring timely service is important to us, so we're delighted that you were seen promptly. Thank you for choosing us, and we appreciate your kind words. We look forward to serving you again in the future!
Great service from the whole staff!
Great service from the whole staff!Ms Herrera was awesome!It is very easy to schedule and get the service done! Will recommend Shamaley to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
There is no point of having made appointment in which I
There is no point of having made appointment in which I made for 8 am. Unfortunately, they didn't work on car until noon. Essentially, I Waited 6 hours for a light change even with the fact I Bought part a week before the appointment. Unacceptable.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director
Thank you for reaching back to me. Unfortunately, I highly doubt anything other than a possible coaching will be give and I can certainly almost guarantee that everything will remain the same. But hey, thanks again for reaching out.
Shamaley is the only place I go to buy vehicles.
Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!
Maintenance
Javier was super helpful, he helped me with everything I needed as well as answered all questions I had. He was very friendly throughout the process and even called me when my car was ready after being serviced
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your positive experience with us! It's fantastic to hear that Javier provided you with helpful and friendly service, addressing your needs and questions. Customer satisfaction is our top priority, and we're glad we could make your experience a positive one. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!