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Group 1 Ford of El Paso

(2,118 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Greta Service ay Shamaley Ford

Alberto fue de mucha ayuda y me ayud� a calificar para obtener mi troca nueva

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

¡Qué excelente noticia! Nos alegra saber que Alberto fue de gran ayuda y le ayudó a calificar y obtener su nueva camioneta. ¡Disfruta de tu nueva camioneta y gracias por compartir tu experiencia positiva!

Good service and professional.

Good service and professional. Location and area was clean and presentable. Service members very attentive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jerrymyles is always very kind & helpful.

Jerrymyles is always very kind & helpful. He truly provides outstanding customer service. He is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Jerry consistently provides outstanding customer service, making him the best in your eyes. Safe travels, and thank you for sharing your positive experience!

Things continue to get better!

Things continue to get better! Greated upon entry, great & fast service, along with friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that your experience continues to improve! Thank you for highlighting our friendly staff, efficient service, and the warm welcome you received upon entry. We look forward to providing you with excellent service in the future!

Service

Great job servicing my truck I just wish the wait was less, but I know it?s part of the great service you all provide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Friendly compassionate knowledgeable quick thorough

Friendly compassionate knowledgeable quick thorough awesome customer service great recommended dependable guidance personal confidence amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're delighted to hear that you found our team to be friendly, compassionate, knowledgeable, quick, and thorough and that you received awesome customer service. Recommendations and personal confidence are valued aspects of our service, and we appreciate your kind words. We're here to assist you!

Consumer response

We've been buying our vehicles from Shamaley for years. Our kids buy their vehicle's here also. Now we're bringing our grandkids to get their first vehicles here. We've always been treated so well.

Chuy was very helpful!

Chuy was very helpful! Although it was busy many staff members said hi and made sure I was taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Chuy provided helpful assistance and that our staff ensured you felt well taken care of, even during busy times. We appreciate your feedback and look forward to serving you again in the future!

Great customer service from Jose Carillo,he takes the

Great customer service from Jose Carillo,he takes the time to explain and give suggestions for new repairs and services specials of the month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about the great customer service provided by Jose! It's wonderful that he takes the time to explain and offer suggestions for new repairs and service specials. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

Attentive, quick service.

Attentive, quick service. Jose my consultant answered all my questions and was very knowledgeable. They have a great waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that you received attentive and quick service from Jose, your consultant. It's fantastic that he answered all your questions and showcased great knowledge. Additionally, we're pleased to know that you found the waiting area to be great. Thank you for choosing us, and we look forward to providing excellent service for your vehicle in the future!

I made an appointment and the services were done

I made an appointment and the services were done correctly and on the time given at time of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us! We're glad to hear that your appointment went smoothly, and our team provided the services you needed in a timely manner. We appreciate your business and look forward to serving you again in the future!