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Group 1 Ford of El Paso

(2,120 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Very easy to work with.

Very easy to work with. Quick service and excellent in communication with their customers. Will be coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Took my 23 Bronco Sport in for its first oil change and

Took my 23 Bronco Sport in for its first oil change and was able to get squeezed in for an earlier date. Plus they were going to install some parts I ordered online. Dropped off my car Saturday afternoon and didn't pick up until Monday but everything handled superb. Highly recommend the shop and I may take it back in to get some lights installed as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with the Bronco Sport's first oil change! It's great to hear that we accommodated an earlier date and handled the service and part installations superbly. Your recommendation is appreciated. Safe travels in your Bronco Sport, and we look forward to serving you again in the future!

Good service,kept me informed at all time.

Good service,kept me informed at all time. Didn't work on any part of my technical until I was notified. Returned in a timely matter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Very pleased with the service department and especially

Very pleased with the service department and especially the service writer/representative. I will happily continue to bring my vehicle’s to Shamaley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you are very pleased with our service department and your service representative. Providing excellent service is our priority, and we appreciate your trust in Shamaley Ford. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future! Safe travels!

The staff at Shamaley Ford is very helpful, accommodating

The staff at Shamaley Ford is very helpful, accommodating and professional. All departments work as a team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that the staff at Shamaley Ford has been helpful, accommodating, and professional. Teamwork among all departments is crucial, and we're glad to know that they work well together. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

Received fast and professional service for my vehicle.

Received fast and professional service for my vehicle. The staff are cery courteous and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you received fast and professional service for your vehicle and that our staff was courteous and friendly. Customer satisfaction is our top priority, and we appreciate your positive feedback. Thank you for choosing our services, and we look forward to serving you again in the future!

Javier was great with customer service and keeping me in

Javier was great with customer service and keeping me in the loop on the service done to my 2022 ford transit ! Awesome service as always. Thanks Javier! You da man!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! Javier provided excellent customer service and kept you well informed about the service done on your 2022 Ford Transit. It's always great to have a reliable and communicative service advisor. Safe travels!

Oil change 1 recall fixed pending one more

Great service. Quick fast service . Was surprised at oil change price Good deal with coupon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I arrived at 7 am for my appointment and was taken care

I arrived at 7 am for my appointment and was taken care of fast and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I was literally in and out in under an hour!

I was literally in and out in under an hour! Amazing service as always and definitely coming back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you had an amazing service experience and that you were in and out in under an hour. Providing efficient service is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!