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Group 1 Ford of El Paso

(2,121 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Excellent service from Aaron Wade!

Excellent service from Aaron Wade! He was helpful and knowledgeable about what I needed. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Fast service and friendly service advisor.

Fast service and friendly service advisor. The price is reasonable with the service that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you received fast and friendly service and that your service advisor was helpful. It's also great to know that you found the price reasonable for the service performed. We appreciate your business and look forward to serving you again in the future!

Really great service and I love there honestly with every

Really great service and I love there honestly with every coustmer it's a place people can trust

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words! It's fantastic to hear that you experienced great service and value the honesty at our establishment. Building trust with our customers is a top priority, and we're grateful for your positive feedback. Thank you for choosing our services, and we look forward to serving you with the same level of excellence in the future!

Very courteous, understood the importance of issue with

Very courteous, understood the importance of issue with my vehicle to get resolved. Greatly appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

They did a great job on my F150, Marco Porras was very

They did a great job on my F150, Marco Porras was very helpful all the time and it was a fast process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with the service on your F150 at the dealership, and for highlighting Marco's helpfulness throughout the process! We're glad to hear that the service was efficient and satisfactory. We appreciate your business and hope to continue providing excellent service in the future!

They send me coupons to my emails.

They send me coupons to my emails.....$29.00 for synthetic oil change....washed my car....in less then 1 hr ...was car was done....but I always book appointments...thank you Shamaley Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're thrilled to hear that you received timely and efficient service for your synthetic oil change, along with the bonus of having your car washed. We appreciate your loyalty and the fact that you schedule appointments for your convenience. We're here to assist you with any future automotive needs. Safe driving, and thank you for choosing Shamaley Ford!

Like always very attentive to customers.

Like always very attentive to customers. I scheduled service appointment for 7:30. Usually when I schedule it it takes an hour or so. This time I was surprised it took 2 and a half ours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate your patience and understanding. We value your business and look forward to serving you in the future. Safe travels!

As soon as you pull in someone’s there to greet and take

As soon as you pull in someone’s there to greet and take care of you. Truck was finished when promised most of all Good Customer Service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Rick! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great help with all the assistance we needed when buying

Great help with all the assistance we needed when buying truck, thank you all for the help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Cambio de aceite

Excelente servicio del sr Jos�, me atendi� muy bien y fu� muy r�pido el servicio.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

¡Es fantástico saber que tuvo una gran experiencia y que José brindó una excelente asistencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.