Skip to main content

Group 1 Ford of El Paso

(2,120 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

Service and parts department always helping in a

Service and parts department always helping in a professional manner and attention to customer is very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great service from the Service advisor(Jerry Myles),

Great service from the Service advisor(Jerry Myles), Technician, Service Manager and the whole Shamaley team. My family has been dealing with Shamaley Ford for about 5 years or more and we’ve been beyond satisfied with the service .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bryan, your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!

Excellent service fast attention to detail kept me in

Excellent service fast attention to detail kept me in touch with what was going on with the station and vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you received excellent service with fast attention to detail. Keeping you informed about the status of the station and your vehicle is important to us. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

Amazing work

Aaron Wade is a great service advisor and is very helpful. Highly recommend him if in need in repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the recommendation! We're glad to hear that Aaron has been a great service advisor and very helpful. We appreciate your trust and business, and we look forward to serving you again in the future! Safe travels!

2024 Bronco

The process was fast and easy. They let us know that our 2024 Bronco had arrived and we took it home that evening. Everyone was friendly and helpful, we are so happy with the experience and our new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're thrilled to hear that the process of getting your 2024 Bronco was fast and easy. It's wonderful that the staff kept you informed, and you were able to take your new vehicle home the same evening. We appreciate your kind words. Thank you for choosing us, and we're delighted that you're happy with both the experience and your new vehicle!

Professional, prompt, and knowledgeable service.

Professional, prompt, and knowledgeable service. The service work was done quickly and efficiently. The service advisor, Aaron, was knowledgeable as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Adrian Martinez

The entire process was fast and easy. I dropped off my truck the day before my actual appointment and was ready within a couple of hours, highly recommend using Shamaley Ford. Everything went smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're delighted to hear that the entire process at Shamaley Ford was fast and easy for your truck service. It's great that dropping off your truck the day before streamlined the process, and you found the service to be efficient. Thank you for recommending Shamaley Ford. We appreciate your positive feedback and your recommendation!

Jerrymiles is an awesome service advisor!

Jerrymiles is an awesome service advisor! He is honest and goes above and beyond for customers needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're delighted to hear that Jerry provided you with excellent service and went above and beyond for your needs. We appreciate your business and look forward to serving you again in the future. Safe travels!

Courteous professional service.

Courteous professional service. Work was completed quickly and I was notified of any issues in a timely manner. Quote was accurate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Excellent service from Aaron Wade!

Excellent service from Aaron Wade! He was helpful and knowledgeable about what I needed. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!