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Group 1 Ford of El Paso

(2,121 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Todays service was awesome.

Todays service was awesome. Quick and very communicative about any issues with my F250. Always very professional and friendly.... Thank you!!! Will be here again for sure. They got you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're thrilled to hear about your awesome service experience with your F250 today. Quick and effective service, along with clear communication, is what we aim for. Thank you for your kind words, and we'll be more than happy to assist you again in the future. Safe travels!

The dealership was fast friendly and helpful I needed an

The dealership was fast friendly and helpful I needed an oil change that was gonna take a while so they got me a Lyft to take me home and back no problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with our dealership's fast, friendly, and helpful service. Safe travels, and thank you for choosing our dealership for your service!

Shopping new car

The salesman was professional and helpful.I can be a little difficult so everyone was patient and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback! It's great to hear that the salesman was professional and helpful. Our team values patience and is here to assist you. We appreciate your business and look forward to serving you again!

Alexis was great as usual.

Alexis was great as usual. Very communicable and quick with my service and any issues I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Alexis provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Great customer service quality work great prices.

Great customer service quality work great prices. I highly recommend this dealership for all of your car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Great service and excellent quality customer service,

Great service and excellent quality customer service, Jose Carrillo the best person in Ford dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you received great service and excellent customer service from Jose at Shamaley Ford. We'll be sure to pass along the compliments. Safe travels in your Ford!

Aaron Wade is a very nice man and I really like his

Aaron Wade is a very nice man and I really like his sincerity and his friendliness. I would like him to take care of me every time I come to the dealership for services. I am glad to have my recalls taken care. The only issue I have is the vehicles aren't washed when they are serviced. Most all other dealerships washed the vehicles when they came in for services. My husband has had different makes of vehicles and when he would take his in for services it would always be washed. I just think that would be a courtesy for owners should get. Other than that I have always had good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your positive experience with Aaron in the service department! It's great that you appreciate his sincerity and friendliness. Thank you for sharing your feedback about the vehicle washing service. We value your satisfaction and look forward to providing you with excellent service in the future!

Jesus Rosales is the best service advisor!

Jesus Rosales is the best service advisor! Always a pleasure. Never had a problem and he’s always on top of my truck maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Clyde was absolutely amazing!

Clyde was absolutely amazing! He listened to what I needed and man did he deliver. I have never had such a positive experience buying a car then when I met Clyde. Would recommend him hands down best Dealer EVER!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's wonderful to hear! I'm glad Clyde provided you with such a positive car-buying experience. Enjoy your new car, and thank you for recommending Clyde!

Excellent customer service , good communication calling

Excellent customer service , good communication calling when vehicle is ready for pick up , thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.