Reviews
Charlie, Victor and Edgar were fantastic.
Charlie, Victor and Edgar were fantastic. This was my first time buying a car and they made the process very easy and were very understanding of what I was looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled that Charlie, Victor, and Edgar provided you with a fantastic sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
I love Shamaley because of the great service a very
I love Shamaley because of the great service a very expedient personal and show very professional from the time I arrived till they notified me that the car was ready, thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear about your positive experience at Shamaley Ford! Efficient and professional service from arrival to the notification of your car being ready indicates a high level of dedication and professionalism from the team. Thank you for your business!
Great service and friendly people, the service advisor
Great service and friendly people, the service advisor really knows his job and their team ia great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and friendly people, the service advisor really knows his job and their team ia great.
Very convenient location, Excellent service I will
Very convenient location, Excellent service I will always recommend this place to anyone Thanks to all
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The service department is amazing.
The service department is amazing. Especially the representative Aaron, very responsive and respectful with your time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had an amazing experience and that Aaron provided responsive and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Good work goof job this guy alexis hes very professional
Good work goof job this guy alexis hes very professional and he explained all very good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Javier in service was excellent, we had a small
Javier in service was excellent, we had a small misunderstanding of what I needed. But he went above and beyond to help me
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had an excellent experience and that Javier went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service department was great in giving my Explorer the
Service department was great in giving my Explorer the best attention it needed Thank you Aaron my service advisor
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Jerry, is professional, his customer service skills are
Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nov 17, 2023 Thelma and Ashley Ortiz Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !
It would be nice to get updates instead of asking, my
It would be nice to get updates instead of asking, my truck was there to long my rental was too small!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via email. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com
I picked up my truck besides it taking so long to repair, my vehicle never got washed when they handed me the keys. For as much money as I spend for insurance and the truck itself you would think I would get back washed. My truck has been in your dealership for many repairs and all I hear is we’re going to get it repaired under warranty, the repairs have been over $4,000.00 and I keep praying my $100.00 deductible. I’m seriously thinking of trading in my truck for a Tundra!