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Group 1 Ford of El Paso

(2,121 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Vary satisfied with the service and the process of your

Vary satisfied with the service and the process of your dealership the people were friendly and curtious

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Give Tony a 5 star vary helpful and curtious

I recently bought my 2nd car from Shamaley Ford because I

I recently bought my 2nd car from Shamaley Ford because I love this dealership. Their customer service is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you've had such a positive experience with Shamaley Ford that you've returned to buy your second car from us. Excellent customer service and a strong reputation can make a dealership a preferred choice for many customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Friendly service and helped get us a brand new truck!

Friendly service and helped get us a brand new truck! Absolutely loved our salesperson Sal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you received friendly service and were able to get a brand-new truck with the help of your salesperson, Sal. A positive sales experience can make a significant difference in your vehicle purchase. Your positive feedback is greatly appreciated! Congratulations on your new truck!

This dealership is amazing!

This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you had such a positive experience at Shamaley Ford. Friendly and helpful staff who go above and beyond to assist our clients can make a dealership stand out. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I take my F150 there for service, I am always pleased how

I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you take your F150 for service at Shamaley Ford and that you're consistently pleased with our prompt service and regular updates on the status of your truck. Efficient service and clear communication can make the service experience much more convenient. Your positive feedback is much appreciated!

Alexis was very professional and always kept me updated

Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Everything perfect great customer service will go back

Everything perfect great customer service will go back again got my oil change and 21 point inspection

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you had a perfect experience with great customer service during your oil change and 21-point inspection. Ensuring customer satisfaction through attentive service is essential for a positive experience. Your feedback is appreciated!

Jessica was the best at helping me out!

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that Jessica was the best at helping you out with a high level of professionalism and care. Getting your car fixed quickly is important, and it's great to know that she made the process efficient for you. We appreciate your business. We look forward to assisting you in the future.

The service was great and the associate was very

The service was great and the associate was very attentive. He was very patience answering my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that the service was great and that the associate was attentive and patient in answering your questions. Attentive and patient service can lead to a more informative and satisfying experience. We appreciate your business. We look forward to assisting you in the future.

Audrey is a great service technician.

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Audrey is a great service technician, but I understand your concern about the tire pressure not being adjusted during tire rotations. Please reach out to Audrey or the service department to let them know about the tire pressure issue. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.