Reviews
Fast efficient service.
Fast efficient service. My Service Advisor, Alexis, was very pleasant, professional and kept me informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you had a fast and efficient service experience with Alexis as your Service Advisor. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. My advisor set up a lyft driver and was picked up within less than 5 minutes. My car was ready earlier than estimated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that everyone at Shamaley Ford was friendly and helpful, and that your advisor ensured a smooth experience, including setting up a Lyft ride. Getting your car back earlier than expected is always a pleasant surprise.Our ultimate goal is your satisfaction! We look forward to your business with us again!
Very efficient, kept me informed.
Very efficient, kept me informed. I’ve had my vehicles serviced by Shamaly Ford for more than twenty years. I wouldn’t be going back if I wasn’t satisfied with their service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that Shamaly Ford's service department has provided you with efficient service and has kept you informed during your vehicle servicing. Your loyalty to us for more than twenty years is a testament to our consistent and satisfying service. Thanks for sharing your loyalty and satisfaction!
I would like to thank Charlie Hasssun and his service
I would like to thank Charlie Hasssun and his service team for their hard word and exceptional service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're very welcome! We're thrilled to hear that Charlie and our service team provided you with exceptional service. Your appreciation means a lot, and we'll be sure to pass on your thanks to them. We're here to help. Thank you for choosing us!
Service dept was professional and maintained good
Service dept was professional and maintained good communication with the services required. Promptly made the repairs as needed and returned my vehicle back once they did their quality checks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Always feel comfortable taking our vehicles to Shamaley.
Always feel comfortable taking our vehicles to Shamaley. Miss the shoe shine guy, he's never around or he just happens to be out whenever I go.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you feel comfortable taking your vehicles to Shamaley Ford. It's unfortunate that the shoe shine guy seems to be elusive during your visits, but it's good to know that the overall experience is positive. Safe and smooth driving with your well-maintained vehicles!
My advisor was jose.
My advisor was jose. Good customer service kept me posted on the status of my vehicle explained everything that was going.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that Jose provided you with good customer service as your advisor. Keeping you informed about the status of your vehicle and explaining everything that was going on is a sign of professionalism and attentiveness. Safe and enjoyable driving with your well-maintained vehicle!
Arron Vance with Shamaley Ford is the best service
Arron Vance with Shamaley Ford is the best service advisor I have dealt with in the El Paso Ford dealers!! He is considerate and cares about his customers, Great Job Arron , as long as he works there I will continue taking my vehicles to get serviced there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Arron provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service adviser Marco Antonio P was very courteous and
Service adviser Marco Antonio P was very courteous and attentive. The service was completed in a timely manner and the waiting area was very comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Marco provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service.
Great service. Thank you. Great price. Quick return time. They even got me a Lyft to pick me up. Thanks again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.