Reviews
Excellent professional high quality service received.
Excellent professional high quality service received. Marija is excellent, charismatic, and very knowledgeable. She makes the dealership shine. Have nothing but great things to say about her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gina, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor Jose Carrillo was extremely helpful
My service advisor Jose Carrillo was extremely helpful and professional. He guaranteed and delivered my vehicle in the time he promised. All repairs were done in a timely manner. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Juan, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!
Jerry was very helpful and friendly today.
Jerry was very helpful and friendly today. I want to thank them for fixing my truck. Runs like new.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Royoroz, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They work exelent in my cars and they take care of my
They work exelent in my cars and they take care of my cars im very thankul
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Did recall and provided rental and kept me up to date on
Did recall and provided rental and kept me up to date on work done I was very pleased with everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good and fast service, people very nice and also good
Good and fast service, people very nice and also good prices for services, thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Victor was Fantastic.
Victor was Fantastic. He was the one who helped me get my truck and even help me drive it home. I would recommend him to anyone purchasing at this location. Thank you Victor for your honesty and your assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Aldrin, we're happy you found our staff Victor to be so supportive during your experience here at Group 1 Ford El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.
There were several small issues that each alone would not
There were several small issues that each alone would not have been so bad, but the collection of them iritated me. The worst of these was how Alexis told me to check my email when I asked him about a coupon for the service they were completing. I am really questioning why I am still coming to "Group 1" for the maintenance on my vehicles.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry for the inconvenience you faced regarding your recent service concerns. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (lvargas@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Lorenzo Vargas, Service Director Group 1 Ford of El Paso | lvargas@group1auto.com | (915) 629-4239
Shops and waiting areas vary clean and nice my service
Shops and waiting areas vary clean and nice my service advisor is very professional and has excellent customer values Jerry is very knowledgeable in his professional aspects I will recommend Jerry for a promotion
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Service was excellent and fast.
Service was excellent and fast. I appreciated the courteous rep. Will recommend this dealership to all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!