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Group 1 Ford of El Paso

(2,123 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Clean and extremely knowledgeable staff it was amazing

Clean and extremely knowledgeable staff it was amazing how fast they were able to turn around are safety vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

They took great care of my vehicle and myself as a

They took great care of my vehicle and myself as a customer. They were efficient and through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

Service department is great!

Service department is great! Especially my go to service advisor Jerrymyles, he's the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Jerry provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Business with this dealer has been pleasant and fair.

Business with this dealer has been pleasant and fair. Salesman Irvinn Ceja who sold us our vehicle, recognises and addresses me by name , if he sees me when I am there for service. That goes a long way in inclination to continue doing business with Shamaly. Appreciate that thoughtfulness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that your business dealings with Shamaley Ford have been both pleasant and fair. We're here to assist you, and we appreciate your continued business with Shamaley Ford!

Excellent service and communication.

Excellent service and communication. M. Porras was professional and courteous. The price fir a full service oil change was incredible. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

Great sales experience with Irvinn Ceja!

Great sales experience with Irvinn Ceja! No underhanded sales tactics or pushy finance manager! Would definitely recommend Shamaley Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Es fantástico saber que tuvo una excelente experiencia de ventas con Irvinn aquí en Shamaley Ford. ¡Felicitaciones por su nuevo vehículo! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

I love the pickup snd delivery service whe your car goes

I love the pickup snd delivery service whe your car goes in for repairs! It was wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Five-Star review and for choosing Shamaley Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

Great service, i was in and out of the in under an hour.

Great service, i was in and out of the in under an hour. They offered to even take me home while I waited. You just can’t beat Shamaley Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Shambles Ford to this date has given me excellent

Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for acknowledging Eduardo for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

Shamaley Ford has always been courteous and informative.

Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Alexis went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.