Reviews
To hoom it may Consern :Service Adviser 43335 Jeff
To hoom it may Consern :Service Adviser 43335 Jeff Scott G Is a Great Adviser to Work With He Did a Good job Helping me with My 2017 ford f150 I was very Setisfi with Experience on his Work!! Give that man a Raise. outstanding Jeff that’s How u treat Customers Good Job 👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Recall
Overall our experience was positive. I know they are very busy butt we are used to being informed more often. They did very good work.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Jose. We appreciate your business.
Jose Carrillo
Quiero agradecer a Jose Carrilo del buen trato que me dio, respecto a la compostura de mi auto, el fue muy eficiente educado y professional, respondio a todas mis preguntas . Gracias Jose
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Agradecemos sus palabras tan lindas para Jose. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!
Excellent customer service and a easy sale evryth
Excellent service !!! Best customer service , very nice persons and very good deal , the process was very easy and nice persons I would love to get back for another purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
New vehicle purchased
I had been looking for a power stroke pickup for about 1 year and was able to find what I wanted at Shamaley Ford. I had a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Mariela! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Great service, great feedback, will be back!!!!!!!
Had my vehicle serviced today, and had great results!! Got the feedback I wanted to hear, and definitely the service I needed on my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Things happen for a reason 😁
Went in to the dealership just to kill some time while my glasses where ready. Me and my wife were just looking around when Jorge Salmon meet us. Making this story short, I ended buying my dream car, a 2022 mustang gt. Great sales team. Thanks Shamaley Ford. 👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations, we hope you loved your new vehicle for years to come.
Fantastic service while servicing my car
I made her an appointment with my Ford pass when I arrived at shamaley Ford I was greeted by a Daniel Contreras he confirmed my order and asked me if I needed a shuttle or wait in the lobby. I told Mr Contreras that I needed a shuttle he said they were all out and they wouldn't come back till about an hour but he would order me a lift I agreed. When it came time to pay for my service he said that the lift was already taken care of. This gentleman showed me he cared about his customers by not only offering me a beverage while waiting but also paying for my transportation. Thumbs up for shamaley Ford for hiring people like Daniel Contreras
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great service! Nice attendant. Didn't feel like a
It was an excellent experience. My truck was serviced within the time I was told. The service assistant was cordial and caring. I will ask for him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
I haven’t lived in El Paso long enough to review
Waited an excessive amount of time to have an oil change, I have never had to wait so long especially when I had an appointment
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, Lorenzo Vargas the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me at lvargas2@group1auto.com