Reviews
New Vehicle
Received my 2023 Ford Bronco. Tony Saldana was very helpful from start to finish and went through all the process. I am very satisfied with my vehicle exactly what I wanted and was worth the wait time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Bronco, Sam! Thanks for the review and kind words for Tony. Please don't hesitate to reach out to us if there's anything more we can do!
Great customer service!
Chuy Rosales did a great job getting my company vehicle out in a timely manner. Shamaley, keep up great customer service and prices amid these times. I’ll be back with my personal vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arriola, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford!
Excellent
In for an oil change Mr chuy Rosales fast courteous and the price was just right. Will bring the truck back for all future needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit! We hope to see you soon!
2021 Ford Explorer
Explorer serviced within the same day. Dealership well maintained they provided a ride once vehicle was ready for pickup. Shamaley Ford has always done a good job on all of my vehicles maintenance. Keep up the great work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Arturo, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Quick service at Shamaley
I took my 2012 F350 in for a Leak, and my service advisor Jerry informed me that it would be 3-5 days for a diagnostic test on it. Later that day he called me up and told me they found the problem and I had my vehicle back the following day! Quick, professional and very courteous Mr. Jerry was. I will always go back to Shamaley.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Frank for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Returning customer
My service adviser Jerry Myles and hands on mechanic Matthew were very helpful and diligent on expediting my vehicle today. I recommend going to Shamaley Ford a great and satisfying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Tire replaced
Had to have a tire replaced. Lucky the warranty was still in place. Eduardo in Service was attentive, fast and courteous. He’s the reason for the 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Great service department
The service department was very polite and courtesy. Great customer service from Daniel Cali. The facility was very clean and offered free coffee and soda drinks. Overall great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Charlie for your kind words! We thank you for your business and look forward to your next visit!
Great place to service your vehicle
Joe Mena did an amazing job and always kept me informed on what was going on with my car! Glad it was all taken care of under the warranty, thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Rick for your kind words! We look forward to your business with us again!
Great service
My service advisor Jesus Rosales was professional and kept me informed at all times. As I waited for service he would text, email and/or just come by every 30 or so min just to keep me in the loop with my vehicle status.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!