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Group 1 Ford of El Paso

(2,108 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Had a great experience.

Had a great experience. Staff was very helpful and I was able to get a good deal on my new truck. Would gladly recommend our salesman, Gerardo, to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Chirino, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

Nathan helped me out big time and made the process super

Nathan helped me out big time and made the process super easy and quick. I bought my car over the phone with him and it was easy as that he definitely did everything he could to help out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

Ignition switch and motor mount repair on a 2009 Ford

Ignition switch and motor mount repair on a 2009 Ford Focus cost about $1,050. Car is now in great shape, starts right up and the heavy shaking my car used to do is fixed. Employees were very friendly and professional. The facility was clean and offered great services such as free Lyft rides to and from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent customer service.

Excellent customer service. They are very attentive to your needs. I highly recommend their service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

Very friendly and curtesy service from service advisor

Very friendly and curtesy service from service advisor Jerrymyles Esmele. He kept in touch with me on the technical aspects of the problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Thanks to Jerry Myles for helping me with my Ford f-150

Thanks to Jerry Myles for helping me with my Ford f-150 service. And for getting a full detail wash for my truck. Best experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found Jerry to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Went in looking at the pre-owned vehicles, not expecting

Went in looking at the pre-owned vehicles, not expecting to get into a new vehicle in our price range. Salesman Damian Isais listened and showed us new and used options which might work for us. In the end, Damian was able to get us into a new Bronco Sport for little more than the pre-owned options we were considering. Everyone was helpful through the whole process, answering our questions...even during the 'dreaded' finance portion. Even the finance people worked with us, ensuring we got all the rebates and incentives we could. They even stayed late, after the posted closing time, to get our deal done. A great experience from the moment we stepped on the lot. I could not recommend Damian and the staff at Group 1 Ford any higher.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Phillip, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Thanks To Jerry Myles for helping me getting a great

Thanks To Jerry Myles for helping me getting a great Service to my ford F-150 lariat. Best experience and helping to with giving my truck a full detail wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eduardo, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

Arturo ?

Arturo ?Tury? Montes was a great service advisor and very attentive since I drove in for service. Made the wait very welcoming and kept me updated with my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

First time bringing my truck in for service and could not

First time bringing my truck in for service and could not have asked for a better experience! Kay was amazing, the installations are super modern and the waiting area is great! Will be back for sure… thank you Kay!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found Kay to be so supportive during your experience here at Group 1 Ford El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.