Group 1 Ford of El Paso

Jerry Esmele was my Service Advisor. I only went in to order some parts for my F150 in which Robert, in parts, was very helpful and informative. Jerry assisted me w the purchase order and was also very helpful and friendly. Both Jerry and Robert had a good attitude with me and treated me well…

Mr. Aaron Wade is my service advisor and I can always count on him to keep me informed on the status of my vehicle. I highly recommend Aaron for any recognition due him from his organization. When bringing my vehicle in for service, I always ask for Mr. Wade. I trust him to always do the right thing. Sincerely John

Amazing Customer Service when my Car was received The Works oil change package! My Service Provider did such an excellent job helping me and went above and beyond to assist me! Definitely recommend Shamaley Ford for wonderful service you won't be disappointed! Thank you everyone at Shamaley Ford!!!!

Daniel Contreras was my service advisor and was polite and helpful. The work was completed early. My Mustang 5.0 had a 2500 mile service Great job! Than you

Service Advisor, #37183 José Pablo Vall was extremely courteous and professional . The wait time was satisfactory, and the car serviced as requested . I always use the dealership to service my car .

Service Advisor, Jesus Rosales, was professional and attentive to my needs regarding the vehicle I was servicing. Service advisor kept me abreast of the progress and issues that came up regarding my vehicle service. No negative issues to report during this experience.

The service advisor (Jeff) was very professional with the entire process. He was honest as to when I would get my car fixed. Thank you Shamaley!!!

Awesome customer service very friendly facility very clean evey employee very friendly always asking if I need help an pointed me in the right direction

Great place when it comes to vehicles and service. Been a loyal customer since 2012 and have never been disappointed. Professionalism counts for a lot.

Took car in 3 times, spent over 6,000 dollars and car is even worse. DO NOT COME HERE!! My 2017 Ford Explorer broke down so I took it. I asked them to do whatever was needed including a full tune up, timing chain replacement and lots more. It came out to over 5,000 dollars which I expected. However, a few days later the check engine light came on again and same issues. I took it back and they charged me another 1,000 even though they said the work would be under warranty. I paid the 1000 and a few days later the check engine light came on again and issues seemed to be getting worse. I took it in for a 3rd time and now they are saying the entire engine needs to be replaced. For another 6,000. Bottom line is they are either incompetent or are greedy and rip people off. Please learn from my mistakes and find another dealership or mechanic to service your car.