Reviews
Excellent service crew they work very hard and they have
Excellent service crew they work very hard and they have great customer service also went over the problem
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
service is very fast when appointment is done.
service is very fast when appointment is done. attentive and profesional. delivered in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service, communicative service advisor and
Great customer service, communicative service advisor and fast service. I bought my truck here and always get my service done here. Never had an issue with service or parts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jorge, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Shamaley has always provided excellent service.
Shamaley has always provided excellent service. Mario the service writer does a great job. I won't take my vehicle anywhere else!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out to us if there's anything more we can do!
This was my first time taking my truck to this dealership
This was my first time taking my truck to this dealership for service. I had a great experience, especially compared to my previous experiences at the dealership where I bought the truck from. I will definitely be coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brenda, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service, friendly and professional staff.
Great service, friendly and professional staff. Service advisor was Mario, provided good and professional service. Even helped look up on current recalls my vehicle had. Overall good experience at Group 1.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!
Always very nice and respectful, plus service is fast and
Always very nice and respectful, plus service is fast and reliable. I always get a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My husband and I love Group 1 Ford of El Paso because
My husband and I love Group 1 Ford of El Paso because they have an awesome selection of vehicles and the best service department!! The service department does an excellent job of explaining what needs to be done for your car. They are courteous and very professional! We bought our King Ranch Ford Explorer 3.5 years ago and will purchase another from them in the future!! Their app works great too keeping you informed about your vehicle!! A+++ Dealer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathy, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The customer service was good but would have been better
The customer service was good but would have been better if we had gotten a call back after we left 3 messages. We had questions that went unanswered. The service rep was very nice and patient.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eduardo is very knowledgeable about troubleshooting Ford
Eduardo is very knowledgeable about troubleshooting Ford vehicles , warranties, and finding the right price for any budget. He always assure customer satisfaction. I will return for regular maintenance and any issue that relates to my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, we're happy you found Eduardo to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!