Reviews
No communication on the vehicle and status.
No communication on the vehicle and status. Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make it right. Just horrible customer service all around.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We understand your concerns regarding communication, and we're glad we had the opportunity to discuss this matter directly. We appreciate your time and the chance to address it with you. Our team is committed to improving and ensuring a better experience moving forward. If you have further questions, please contact me at lvargas@group1auto.com Lorenzo Vargas Service Director - Group 1 Ford of El Paso
Great experience.
Great experience. Our representative Eduardo Ruelas very knowledgeable and helpful and professional. Easy process for setting up an appointment. Clean facility. Staff very friendly. Always use this dealership for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Overall everything was very good.
Overall everything was very good. I will recommend friend to go buy a car or truck from Shamaley Ford. Keep up the good work it's hard to find good service thank you ?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Francisca, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor Jerrymyles was incredibly helpful and
Service advisor Jerrymyles was incredibly helpful and made sure that the services performed on my vehicle were met. I highly recommend the Group 1 services department. Jerrymyles a job well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service advisor was professional and efficient.
Service advisor was professional and efficient. He called me promptly when my truck was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Job done on time and correctly.
Job done on time and correctly.. service advisor was courteous and informative. Brakes were replaced very quickly .. in and out in 2 hours and back to us
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Joe Mena is great.
Joe Mena is great. An honest service writer who communicates well and goes the extra mile. Shamalay Ford is where I take my trucks for service and mechanic work. They are always honest and they offer the best service at competitive rates. We do not live in a perfect world, nor are we perfect people and sometimes things happen. But this dealership always maintains their integrity, looks for equitable solutions and makes sure the customer comes out on top. I highly recommend you take your vehicle there and experience it for yourself.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Service members were respectful and knowledgeable.
Service members were respectful and knowledgeable. Service was quick because they have multiple service members assisting customers. Drop off was quick and easy.. my vehicle was ready in a couple of hours.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alfredo, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a great experience, I was notified with everything
I had a great experience, I was notified with everything that was going on with my vehicle. Marija took very good care of me. I highly recommend her to anyone who have to get their vehicle serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jerry at Group 1 Ford was super helpful when I went in
Jerry at Group 1 Ford was super helpful when I went in for my service this last Saturday, he made sure I was taken care of and everything my truck needed was done I really appreciate Shamaley ford and above all the employees that make it happen !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Carolina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!