Reviews
Flawless customer service, fair pricing and an overall
Flawless customer service, fair pricing and an overall relaxing process! I'll be buying my next Ford from here without a doubt. Thanks to the team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christopher, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very satisfied with overall service.
Very satisfied with overall service. Keeps you informed of every step into the services performed service advisor Aaron Wade always does excellent service and advise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
5 Stars ⭐⭐⭐⭐⭐ Jose at Group 1 Ford of El Paso provided
5 Stars ⭐⭐⭐⭐⭐ Jose at Group 1 Ford of El Paso provided first-class service from start to finish. He was professional, courteous, and kept me informed every step of the way. It’s clear he genuinely cares about his customers and takes pride in his work. I left completely confident in the service performed and will definitely return because of the outstanding experience Jose provided. Highly recommend asking for him!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rob, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Upon arrival, verbally stated to advisor I'm a furloughed
Upon arrival, verbally stated to advisor I'm a furloughed govt employee, and due to the shutdown, I didn't have the money to wash my obviously dirty truck; did he offer to have it washed, no. Upon checkout, I asked why this oul change was so expensive, I was ignored. I advised I am a veteran (which should ALREADY be annotated in their system as I've been there SO many times. Advisor simply said, oh, uh, hmm,...No, 'I'll fix it', nothing. Every visit they find some sort of very expensive preventative maintenance to recommend. They seem to always be in a hurry to get your money and get you the xxxx out. Only come here due to extended warranty purchased during vehicle purchase. DO BETTER!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the impression it left. Providing respectful, attentive service to all our customers is very important to us, and we regret that you didn’t feel valued during your visit. Unfortunately, we’re unable to identify your information based on the information provided in this review, but we’d appreciate the opportunity to learn more. Please reach out to us directly so we can discuss your concerns and work toward improving your experience. Lorenzo Vargas Service Director - Group 1 Ford of El Paso lvargas@group1auto.com
Very good service and professional.
Very good service and professional. I great results and definitely will recommend to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Joe Mena is the best advisor and soo easy to work with
Joe Mena is the best advisor and soo easy to work with definetly has my business on my car repairs. Really happy with the fast and profesional work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luis, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.
Was in the process of purchasing a vehicle from Carvana,
Was in the process of purchasing a vehicle from Carvana, took it to Group 1 has it?s been our family go to in the past (as Shamaley). Had a full inspection done, and had great service with repairs and a recall. Now i only bring my vehicle there and will be returning if I plan to purchase anything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service department is excellent.
The service department is excellent. Chuy and his team are professional and attentive. They’re very knowledgeable and helpful.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Chuy. We are always more than happy to assist you if anything else comes up. Take care!
Service was great and quick!
Service was great and quick! The whole place was very organized and clean which reassured me that that if they pay that much attention to the little things, my car was in good hands. Alex was very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to Alex here at Group 1 Ford El Paso! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Dealership is very clean, service advisor was very
Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.