Reviews
G o o d s e r v i c e g o o d experience
G o o d s e r v i c e g o o d experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jesus, thank you for your positive review! We strive to provide exceptional service and are thrilled to hear that you had a good experience with us. It means a lot to have satisfied customers like you. We look forward to serving you again in the future.
Quality care and service.
Quality care and service.! Was treated with respect by a qualified representative. My questions were answered quickly. I will return again.Repairs were done quickly and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!
Staff already taking care of customers at 7:04 am.
Staff already taking care of customers at 7:04 am. When my turn came Ms Howard was very attentive and provided all the information I needed. Called a lift to take me home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Howard to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!
I have been visiting this dealership for the past 20
I have been visiting this dealership for the past 20 years and always received excellent service from the service department.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sebas, we are thrilled to hear that our service department has consistently provided excellent service for the past 20 years! Thank you for trusting us with your vehicle, and we look forward to continuing to provide top-notch service in the future.
Our customer service rep Jerry M was amazing with
Our customer service rep Jerry M was amazing with constant update on my vehicle. SHAMALEY needs more reps like Jerry, Thank you
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for the fantastic review! We are so pleased to hear that our customer service rep, Jerry, went above and beyond to update you on your vehicle. We will pass your kind words to Jerry and continue striving for excellent service. Thank you for choosing Shamaley Ford!
Excellent service!
Excellent service! Coming here for years. Jose kept me abreast of status of service and potential maintetnance coming up. I would shop fornew vehicle here next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Louis, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Work was done earlier than expected and I was kept
Work was done earlier than expected and I was kept advised of the progress. I am satisfied with the outcome and will recommend Shamaley to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Thanks for the recommendation, and have an amazing day!
My buying experience at this dealership has been the best
My buying experience at this dealership has been the best in comparison to other dealerships. Very grateful for the sales professional who helped me through it all, Irma Espizona. She was amazing and very knowledgeable, very kind and attentive to my needs and helped me purchase the perfect vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Blancarosa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jerrymyles at Shamaley Ford was one of the best service
Jerrymyles at Shamaley Ford was one of the best service advisors I have had the pleasure of working with! He was able to get my truck in same day to diagnose a check engine light. The diagnostic was ran, issue identified, fixed, and returned to me the same day! It is advisors like Jerrymyles that keep me choosing Shamaley Ford for my trucks services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Jerrymyles here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a wonderful experience at this dealership, mainly
I had a wonderful experience at this dealership, mainly due to sales professional, Irma Espinoza. She was amazing and kind, very knowledgeable and attentive to my needs and helped me choose the perfect car.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!