Reviews
My truck was ready on a timely manner.
My truck was ready on a timely manner. Service advisor Jerry was super and arranged a ride home for me when dropping off the truck and also to pick me up the next day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very helpful service advisor Daniel Contreras he made
Very helpful service advisor Daniel Contreras he made sure everything was fixed and pointed out some repairs I needed service was fast and friendly I will recommend this service center to everybody I know
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jose, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jake was amazing answering all my concerns.
Jake was amazing answering all my concerns. Actually the one only that has ever replied my texts always with answer. Thank you for your time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Evelyn, thank you for your kind review; we are happy to pass along your comments to Jake here at Group 1 Ford El Paso! Until the next time we meet, take care!
He was very helpful and very kind he gives good customer
He was very helpful and very kind he gives good customer service I will go back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my truck for some repairs and was made aware of
Took my truck for some repairs and was made aware of issues that needed to be fixed my service advisor Daniel Contreras was very helpful and took care of the issues very fast I will definitely go back to have my vehicle serviced there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
Marija took care of everything from start to finish.
Marija took care of everything from start to finish. They thoroughly inspected the car. She let me know what repairs were needed and why. She kept me informed of the car and progress made on the repairs. They gave me a final report of what was repaired and replaced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, we're happy you found Marija to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor was kay Durr and she was the best!
My service advisor was kay Durr and she was the best! Super friendly, knowledgeable, made sure she understood and correctly related my concerns to the technician and then kept me in the loop the entire time. Ask for her by name!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Francois, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!
Carlos Carranza es Excelente muy bueno muy profecional
Carlos Carranza es Excelente muy bueno muy profecional buen trato tambi�n el sr. Carlos Carrillo es muy profesional excelente excelente excelente excelente excelente excelente excelente
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hola, gracias por tus elogios y amables comentarios sobre Carlos. Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!
It was such a pleasant experience.
It was such a pleasant experience. I?m very happy with the service that was provided to me by Mr. Victor and Mr. George. Both were extremely professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing customer service from Kay she went above and
Amazing customer service from Kay she went above and beyond and made the whole process simple and fast! Very friendly and helpful. Would recommend Shamaley ford
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maria, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!