Reviews
Very poor quality control with their service department.
Very poor quality control with their service department. I just went in for an oil change and tire rotation. I didn’t expect to have oil all over my drive way when I got home. Whoever worked on my truck didn’t bother to put the oil cap back on! This is twice now! My wife got the oil changed there while I was deployed prior to a road trip, but she didn’t realize it unit she stopped another ford dealership in another state because there was smoke coming out of the engine. What is the purpose with all the texts, emails, and videos telling you: hey, we’re doing this and that with your vehicle in accordance with our maintenance procedures. If you have standard procedures, follow it! This is xx!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are looking into your complaint and will be reaching out to you We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez, Customer Relations Director Shamaley Ford | smartinez@group1auto.com
Great and friendly service for brake and rotor work.
Great and friendly service for brake and rotor work. Marija was very helpful and communicated throughout.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
Excellent service, timely repair and recall addressed and
Excellent service, timely repair and recall addressed and repaired. Exceptional quick response and follow up with cost estimate and interaction with Edwardo. Damion salesman showed us a small truck and he was very professional and knowledgeable regarding the truck cost and assets.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
It was a great experience.
It was a great experience. Customer service was great. Didn?t take a whole lot of time and I would recommend somebody for to anybody who?s looking for a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Robert, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Fast friendly and professional people.
Fast friendly and professional people. Very good service I appreciate work with them Will recommend it to my friend if need anything repair. Extremely satisfied.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
Excellent service,very professional customer service.
Excellent service,very professional customer service.when I get there at Shamaley ford a personnel immediately help me and he was very courteous and helpful,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Manuel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
No communication from Kay during maintenance.
No communication from Kay during maintenance. Also received the wrong payment request, which was later made to be a higher price with the same service description. No explanation from that either.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sasha Martinez, Customer Relations Director Shamaley Ford | smartinez@group1auto.com
Great customer service.
Great customer service. Mr. Jeremy gime Great customer service. The price was fear. I recommend Shamaley services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Jeremy to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
MS Howard excels at what she does.
MS Howard excels at what she does. Letting me know 2 of my tires needed replacement soon, she went ahead and had my 2 better ones moved for safety w/o wasting time in waiting for a response from me; getting my Mustang out sooner. I'm appreciative of her commitment and friendly service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello David, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
All the staff was really informative and helpful,
All the staff was really informative and helpful, especially Sasha Martinez. We will definitely be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair