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Group 1 Ford of El Paso

(2,110 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Great customer and vehicle service.

Great customer and vehicle service. The only place I take my truck. Very nice people all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Very professional and cordial .

Very professional and cordial . Bought my F150 in 2013 always done its maintenance here very affordable prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Great salesperson Irma.

Great salesperson Irma. Walked me through the process with details. The finance manager was also friendly and worked with me to get financing and warranties. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Meyer, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Everyone was very helpful and friendly.

Everyone was very helpful and friendly. From the time we parked in the parking lot to the very end . We would definitely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nathan Howard did an exceptional job helping us find a

Nathan Howard did an exceptional job helping us find a vehicle that would fit our family. We spoke on the phone and when we got there, test drove 2 then finished up in finance. Was the quickest experience we?ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lauren, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Fast, friendly, thoughtful, to the point, they help you

Fast, friendly, thoughtful, to the point, they help you every step of the way. I have purchased with them for my three cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Denise, thank you so much for your positive comments about Shamaley Ford! We hope you have a great day!

It was nice and easy and closer to my home I had no

It was nice and easy and closer to my home I had no problems. I?m hoping I can continue going here without any problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Martha, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aaron always goes above and beyond to explain the repairs

Aaron always goes above and beyond to explain the repairs and service required. Takes the time to make sure the best decisions are taken. Would recommend the Shamaley team to any Ford owner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Armando, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Everything went well.

Everything went well. The advisor was very professional The waiting was within the time frame he had told me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Everything went well. The service I required was done in a timely manner, very professional.

Fast friendly great customer service my service adviser

Fast friendly great customer service my service adviser was great told everything I need to know about the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!