Reviews
This is about the third time I’ve brought my car in to
This is about the third time I’ve brought my car in to Shamaley Ford Service Center and I have always had great results. Customer Service, Tom Doran and Aaron are always caring, polite and answer all my questions. Hopefully, I won’t have any future problems with my car but, if I do, I’ll definitely bring it back here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dolores, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a friendly,courteous and professional advisor.
I had a friendly,courteous and professional advisor.I was quite satisfied with the efficient service provided today.I will continue to visit Shamaley Ford in the future for service and purchase of a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bonnie, we are committed to ensuring quality care by providing our guests with professional, helpful service. Please see us if you need anything in the future.
Jose Carrillo at Shamaley Ford the service advisor is
Jose Carrillo at Shamaley Ford the service advisor is tentative and help me out as best as possible. The only issue that I have was that when I dropped my vehicle I went back to ask a question. A lady service advisor didn?t really wanted to help me. She looked angry and disturbed and quickly disregarded me to you need to go to your service advisor. Many of the employees seem the same way. I felt uncomfortable and unwelcome. I remembered this place use to be better at customer service. Jose made a difference and I thank him. As well I thank the mechanic who repaired my vehicle. I only recommend this place because they did a good job on repairing the vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We’re glad Jose and the technician provided great service and that your vehicle was repaired properly. We’re sorry to hear about your interaction at drop-off and that you felt unwelcome—we take that seriously and will address it. We appreciate your business and the opportunity to improve. Shamaley Ford
Eduardo Ruelas was very attentive the service provided
Eduardo Ruelas was very attentive the service provided was excellent. The car was service and they even washed it for me. I will still service my car with them in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ruben, we are pleased to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I had a great experience at Shamaley Ford dealership.
I had a great experience at Shamaley Ford dealership. It was direct and to the point. There was no pressure or gimmicks with my buying experience. Tony S. is who I worked with and he did an excellent job, thank you Sir. Also Yoli and the finance department representative did a great job as well. I highly recommended buying a new vehicle from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Clopez, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Your recommendation means so much to us; we're so excited to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Shamaley changed my front shocks and my 2008 f150 looks
Shamaley changed my front shocks and my 2008 f150 looks great! I could not believe how smooth my truck is running now. They also had nice looking used cars
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Francisco, thank you for your kind review; we are happy to pass your comments to the Shamaley Ford team! Feel free to reach out to us if you need anything. Have a wonderful day.
Shamaley Ford has always been dependable with great
Shamaley Ford has always been dependable with great service and prices. Employees have always been courteous and professional. Alexis my service advisor was professional, informative, knowledgeable and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ruben, we are committed to ensuring quality care by providing our guests professional, helpful, and knowledgeable service. Please see us if you need anything in the future.
Good Quality work and great customer service.
Good Quality work and great customer service. Kay was helpful and Charlie the manager was helping me to expedite the process. The facility was clean and bathrooms were clean as well. Good people there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for your positive comments about Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
Almost always great service, however I would recommend
Almost always great service, however I would recommend more transparency by showing us customers the parts after they've been replaced. Additional, provide the customers a status update on repair/replacement of parts or services vs doing so after customer asks for an update.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback and suggestion! We are always looking for ways to improve our services and will take your advice into consideration. Our goal is to provide exceptional service and transparency for our customers. We appreciate your business!
Great customer service, updates and follow up.
Great customer service, updates and follow up. Jerry made it nice easy to get my truck through the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gabe, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you again for taking the time to let us know how we did. We hope you have a great day!