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Group 1 Ford of El Paso

(2,110 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Excellent service hands down would come back again.

Excellent service hands down would come back again. Would purchase another car/truck. as well always feel like home. Treated with great service and good attitudes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cinthya, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Shamaly service is the best.

Shamaly service is the best. My service advisor Aaron is very helpful and always takes care of any repairs we bring in. We have purchased 4 automobiles from Shamaly and have always been happy with the purchase and service I would highly recommend this dealer to anyone in the market to purchase a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My overall experience has been great when it comes to

My overall experience has been great when it comes to there service and when the came for my vehicle and dropped of my vehicle was really help full getting that service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Nancy, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jeffrey was very helpful.

Jeffrey was very helpful. Definitely will go back for any needs. Thank you for the great service. Will recommend to friends and family. I have 2 vehicles and will keep them maintained there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gloria, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aaron Wade is a consummate professional who delivers

Aaron Wade is a consummate professional who delivers outstanding customer service. He is exceptionally knowledgeable, highly efficient, and demonstrates remarkable skill in his work. He exudes confidence and magnetic charm, with a presence that?s both captivating and irresistibly appealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Amber, we're happy you found Aaron to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Thank you Shamaley Ford for fixing my A/C.

Thank you Shamaley Ford for fixing my A/C. It went out two times prior. I payed to get it fixed by two other companies and it only worked temporarily. I greatly appreciate you all for actually fixing my A/C. It's blowing as strong as it did when I first bought the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jerome, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Very Good Service.

Very Good Service. Product knowlede and explained the process of the oil change. Maintaince of oil to engine is isinpotartto having a good engine.. 3m to 5m is a good rotation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Virginia, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

This was my first time there, therefore I didn't know

This was my first time there, therefore I didn't know what to expect. But Maria was very helpful and patient. I couldn't be more grateful. I had a very good experience. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Carlos, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

Mario Villanueva went above and beyond for me.

Mario Villanueva went above and beyond for me. Highly Recommend. I had a oil change and other recall issues to address. He asked goid questions and had issues addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Steve, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

Friendly service rep.

Friendly service rep. Provided estimated time and car was ready on time. I got a lift back to my house. Pick up and delivery service was offer but I did not need it at the moment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jorge, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.