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Group 1 Ford of El Paso

(2,110 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Great service on my vehicle.

Great service on my vehicle. I always bring it to the dealership because I know and proven that the staff and service take care of my focus with care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Juan, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

Very professional.

Very professional. Took care of my oil change and the replacement of my cabin air filter and the fuel filters in a first class manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gaston, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Good and quick service, once I arrived to the location

Good and quick service, once I arrived to the location Marija went out for me and help me real quick, Service was Quick as well no more than an hour wait for oil change and Air filter change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jose, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jose Carrillo was excellent in take caring of my 2013

Jose Carrillo was excellent in take caring of my 2013 Mustang service appointment!! He kept me informed with texts as needed and was very open to snswer my concerns!!! I?ve had my Mustang for 12 years and have always trusted any needs to be met with Shamaley Ford!! I recommend their service center if you want the job done right!!?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rene, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I was in and out with no issues.

I was in and out with no issues. They had my vehicle ready in about an hour and a half after dropping it off. Great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jordan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Our salesman was excellent!

Our salesman was excellent! His situational awareness skills were excellent while looking at us shopping. very well mannered very well spoken, gentlemen, very professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

They make you feel like family, great Customer Service,

They make you feel like family, great Customer Service, would definitely trust them again with buying a new vehicle. I was helped by Javier Martinez, great guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

Jose Carillo excellent service advisor, very honest and

Jose Carillo excellent service advisor, very honest and helpful. Mr Carillo is always available to answer any questions related to the car services and always give you alternatives and suggestions for the existing problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jaime, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

Very friendly and helpful advisors !

Very friendly and helpful advisors !!! What an AWESOME 4th of July Special !! It’s nice to have reliable service !!! Thank you !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Received a warm greeting from Marija, my service advisor.

Received a warm greeting from Marija, my service advisor. Addressed all my questions and kept me informed of the progress until I drove away. Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!