Skip to main content

Group 1 Ford of El Paso

(2,112 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

Very friendly and helpful advisors !

Very friendly and helpful advisors !!! What an AWESOME 4th of July Special !! It’s nice to have reliable service !!! Thank you !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Received a warm greeting from Marija, my service advisor.

Received a warm greeting from Marija, my service advisor. Addressed all my questions and kept me informed of the progress until I drove away. Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Convenience,good prices and promos.

Convenience,good prices and promos.Aron Wade always does excellent service keeps you informed about your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Luevani, thank you for the glowing review! We are thrilled to hear that you appreciate our convenience, prices, and promotions. We take pride in providing excellent service and keeping our customers informed. It's always a pleasure to have you as a loyal customer, Aron!

Good service.

Good service. The people were very nice. It did take slightly longer but I waited at the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I had valet service to pick up my car at home.

I had valet service to pick up my car at home. And U �rica ride to the dealership when it was done. I can?t tell you how much that helped me out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Eileen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

I recently purchased a new car from this dealership, and

I recently purchased a new car from this dealership, and the entire experience was smooth from start to finish. From the moment I walked in, the staff was welcoming, professional, and attentive. They answered all my questions, gave me plenty of time to explore my options, and made sure I felt confident in my decision. The process of financing and paperwork was also straightforward and stress-free. There was no pressure, just genuine support and guidance throughout the entire process. I drove away feeling excited and completely satisfied with my new car! Highly recommend this dealership to anyone looking for a seamless car-buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Stephanie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

Went in for maintenance service.

Went in for maintenance service. Was greeted by a kind advisor that asked me for any concerns and addressed my questions with patience. Excellent attention in her behalf.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Bertha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

Aaron in service He goes above & beyond to be

Aaron in service He goes above & beyond to be helpful Can’t say enough about him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

They have ALWAYS been amazing!

They have ALWAYS been amazing! Shamaley Ford's staff is always helpful, informative, offering the best deals and welcoming!!! Thank you all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Service been a long time, there.

Great Service been a long time, there. Even though there were many cars before me. I thought they were fast. I will make it my car service place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Ernesto, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!