Reviews
Professional treatment, on time delivery of my vehicle,
Professional treatment, on time delivery of my vehicle, no pushy additional work and great deal.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
The service department is always very professional,
The service department is always very professional, friendly, and very informative! Great customer service when placing an appointment!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Worst experience I’ve ever had with a car service
Worst experience I’ve ever had with a car service department. They lied about the price and the service time, and even performed additional work without our authorization — then charged us for it. Completely dishonest and untrustworthy. Save yourself the headache and go somewhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the unfortunate experience you had, however we have been unable to locate a service visit with Arturo and customer "Galy." Therefore, we are unable to provide a more detailed response. In order to better assist and have an accurate explanation we would really appreciate if you could please reach out directly to us at smartinez@group1auto.com. Sasha Martinez - Customer Relations Director
My experience with this purchase was very good.
My experience with this purchase was very good. Sall helped us a lot, he was very kind and professional. We are very happy and grateful. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
My experience with this purchase was very good.
My experience with this purchase was very good. Sall helped us a lot, he was very kind and professional. We are very happy and grateful. Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding customer service by Gerardo.
Outstanding customer service by Gerardo. He is a great asset to your team and company
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found Gerardo to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maria is the best service advisor I have had the pleasure
Maria is the best service advisor I have had the pleasure of working with. The others don't go out of their way like she does. I've been coming here since 1987.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty since 1987. We are pleased to hear that Marija has provided you with exceptional service and truly gone above and beyond. Your recognition means a great deal to our team. We will share your feedback with Maria and the rest of the team and continue working to ensure every visit meets the same high standard of care. Sasha Martinez - Customer Relations Director Group 1 Ford El Paso | smartinez@group1auto.com
Very happy with service better than Then viva ford keep
Very happy with service better than Then viva ford keep up the great work. Nice work guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Marija is the best service advisor.
Marija is the best service advisor. She is very knowledgeable and friendly. Next appointment will request her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!
Even though you changed names, Service is still good.
Even though you changed names, Service is still good. Personnel still friendly and professional. Service doesn’t take advantage of females. My car is checked and nothing is wrong with it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!