Reviews
Poor customer service and treatment
My experience. Was not good you would think if someone wanted to by a car let alone a Lamborghini. You wouldn't have to repeatedly. Call the dealership. I had to call five different times was told only one salesperson that could help me. But when I called back again. I was put through to someone and they answered phone didn't say a word except went back to personal phone call on cell phone. I the proceeded to ask gorgeous a manager. The sales manager nate Millar said he was that as well I asked if he was the one that decided on all things trades. Price and everything. He responded in a very rude tone. That he was it. After I got more agitated about having to take so much time to try to get information and asked for gm did nate change how he talked. A few minutes later I was called back by a sale manager or person. He blew past my concerns and didn't try to resolve the situation. Seemed more like wanted to get me off phone. He then began to tell me inventory. Which the had 2 new 1 used. That owner drove has 1100 miles if you were to price this car across country. They are overpriced by 35 k on car when you compare to other Lamborghini dealers. Everyone has the right to sell for what they want. But wow threat people with respect. They probably thought I don't have the money or credit for purchase.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Another great service experience @ Sill-Terhar
As always, was a great service experience. My 2012 MKT was in for a 50k mile service interval plus a software update. My advisor Dell and the guys at Sill-Terhar are awesome. It was out when promised, complete with a carwash and interior cleanup. I have a lot of confidence in this team. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service department
Service set a whole new bar of experience just perfect
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another great service
The crew at SilTerHar always get me in, get my f150 serviced, and get me out in a timely manner. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Gary! If there is anything else we can do for you, please give us a call.
Great Service
Service was great. Rick Mathis gave me up dates through out the day on my car. My vehicle was completed in one day that made a great deal to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Jason. Again, we appreciate your recommendation of Sill-TerHar Ford and we hope to be of service again in the future.
Consultant
MKZ 2013 getting all of the recall items handled. Very happy with Del Williams. Your survey form sucks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
I brought my truck in force service as soon as the check engine light came on. the staff at the service center promptly looked at my truck and an appointment was made for diagnosis. The vehicle was in the service center for 1.5 days and all problems have been fixed. The service manager was very up front with cost and time needed to repair, the technician was through with diagnosis and repairs. Overall I would grade the service center high.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Again, we appreciate your recommendation of Sill-TerHar Ford and we hope to be of service again in the future.
Always Good Service
I have been a customer at Sill TerHar Ford since 1978 and have always been quite satisfied with the customer service, expertise, and professionalism displayed by all of your employees... no exception this time. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful comments of the team here at Sill-TerHar Ford. We sincerely thank you for your business and hope to continue serving you for many years to come!
Service
My 2007 Mazda 6 was serviced and done when promised!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, go the extra mile for you.
Sharp, knowledgeable staff, they offer to do things not expected, and check everything under the hood. Friendly, I have never been dissapointed in the service. Greaat Job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
