Reviews
Great staff and service!
Service is always excellent! Mitch and staff always take great care of me and my truck. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Rene. Exceptional deals and positive customer service come standard with the dealership. Do not hesitate to call if you need anything. Be safe on the road.
Sevice of my vechile
Your service and people at Quick Lane are great, but waiting in line is NOT it waste my time since I cannot make an appointment, when I'm in AZ I can make an appt and it saves me a lot of time and effort. I have driven up to your dealership to find that the wait is a couple of hours and I drive back home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Sill-TerHar Ford. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Made the process easy
This is our third vehicle purchased from Sill Terhar. They are upfront and honest. Trust is important to me. No pressure and a good price the first time. We ordered the vehicle and they stayed in touch frequently by E mail (my preference) with updates as to delivery. Jeff Callies was attentive to any needs and made the who process quite easy. We love our Expedition. It came exactly as ordered with no issues. I would definitely recommend Sill Terhar for an enjoyable buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best Service dept. I've every been to,
I was in a desperate need to have my power steering fluid flushed. Your service reps and techs went beyond any expectations to get the job done. In record time I was back on the road. I can't say enough good things about my experience. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Sill-TerHar Ford. If there is anything else we can do for you, please give us a call.
Short wait...this time
The only problem I had was that the first time I came by, there was a 2-hour wait. So I had to wait until the next time I was in the area to get my oil changed. It is a 20-minute drive to Sil Terhar. It would be nice to be able to make an appointment for an oil change so I would know that service would take less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Mark! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
survey
Great service Friendly staff. Biggest problem is it's becoming too expensive For an oil change May have to consider other options.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! It's great to hear that we could be of such help!
Great Service
I brought my Lincoln in for a service issue, and they were very helpful, keep me posted each day on the status, washed and vacuumed, bonus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! If there is anything else we can do for you, please give us a call.
Fast!
Took truck in to get new key and key fob. Was able to do it the same day which was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had such a positive experience with us, Andrew! Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
Great Customer Service
Everything went great. Was the first one in the bay.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for sharing your recent experience at Sill-TerHar Ford. Thank you for your positive review and recommendation of our dealership!
Dan O'Bryan walked the walk!
Dan O'Bryan was excellent. He did everything he said he would do. Dan also arranged a ride from Summit County for me with another Sill-TerHar employee so I could pick up my new truck. Bobby in finance was also great. No complaints. I'm ordering another truck from Dan, a 2017 F-350 Diesel.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and review, Kent. If you ever need any help, please give us a call!