Reviews
Great service even in the middle of consruction.
Had shrapnel in my tire. I was leaving town that day. Service repaired the tire promptly. No problems with the tire since.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Limo Fusion
Matt and Karen are the best! They rock! Always helpful and great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gina, we're happy to hear that Matt and Karen have always been a pleasure to work with! Thank you for your continued business and we sincerely hope to see you again soon! Take care!
Tires and oil change
I needed tires and I think you gave me a good deal. You compared prices with Discount Tire and Belle Tire and your price was great. The service was good on also, the oil change. It was good to get a loaner. Thank you for your great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service Department
I brought my 2013 Escape in for an oil change and tire rotation, also for some recalls that were needed. Billy in service was very helpful. As I am a widow and only own one vehicle, Billy made sure that I had a loaner car for the day the recalls were performed on my vehicle so that I could still get to work. Bob Maxey has always been outstanding in sells and service with me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lease car
Service was done well, very pricey though. $39.00 to rotate tire, a bit much. Thankfully we had some bonus points. Oil change was also a little rich. This also was for your lease car.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
You service was outstanding on this visit. My only concern is that I was told when I picked up my vehicle that I had 50% of my tire life left. One week later I received an e-mail saying I needed new tires.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janet, we're pleased to hear you had an outstanding service experience with us throughout your recent visit! We appreciate the feedback and if you would like us to take another look at your tires, feel free to reach out to us to schedule an appointment or come in on your next available time off.
the staff ever!
I purchased a previuosly owned vehicle from Mike Peters at Bob Maxey Ford in Howell. It's been a year since my purchase. I just took it in for routine maimtenance and the service dept. did a great job and were fast! They even did some extra repair and didn't charge me! My car was washed and running like new! The service is the best! Thanks for keeping me safe on the road Bob Maxey Ford! Sincerely, Barb Renaud
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change service
Service rep reminded me of a credit due to me on my account to help offset the service bill. Also reset a low tire warning light that was bugging me for weeks. Finally they washed the vehicle ( a Ford F-350 ) before turning over the keys. Great service experience, Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, we're glad you appreciated the friendly reminder of the credit due to you and we hope that your Ford F350 is running great since your recent visit! Thanks for taking the time you highlight your experience here with us. We hope to see you again in the future!
Service work at Maxey
Warranty work done, service advisor Tony very helpfull. Car wash was a nice surprise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, we're proud to hear that Tony was extremely helpful throughout your visit to make your experience as easy and smooth as possible. We hope the warranty work that was done has left your car running great! Please come back and see us again any time!
oil change
had oil change and recall issues, was done quickly facilities under repair very noisy
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we're pleased to hear the maintenance done on your vehicle was handled in a timely manner. We do apologize for the repairs being done around the facilities, but we appreciate your patience and understanding through it all. Take care, Paul!