Reviews
oil change
had oil change and recall issues, was done quickly facilities under repair very noisy
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we're pleased to hear the maintenance done on your vehicle was handled in a timely manner. We do apologize for the repairs being done around the facilities, but we appreciate your patience and understanding through it all. Take care, Paul!
great job
Your service was excellen and the staff did a good job getting my car done and back to me
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service on 2010 Mercury Mariner
Everything is as promised as always. I have bought six vehicles from this dealership and will not look any further than Bob Maxey in Howell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
customer
Everyone I had contact with treated me with great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger, we're pleased to hear that our entire Team was professional and courteous to your throughout your visit! We here at Bob Maxey Ford of Howell wouldn't expect anything less than stellar! Come back and see us if you need anything at all!
Great Service on my 2010 Ford Escape
I needed a new battery and an oil change on Saturday. I had no problem getting my car in and they even said that the computer showed that I had 2 recalls on my car that I had made an appointment with at Village Ford back in August and was told I could not get an appointment until November. They did a great job and even washed my car. It is a 2010 ford escape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Customer Service
My husband and I purchased a 2012 Pre-Certified Ford Escape Limited. We had set up a test drive a few days prior and when we arrived to the dealership the day of we were assisted immediately. We decided to purchase the vehicle that day. It was a Friday, close to the end of their business hours, but the entire team stayed and had us in our new vehicle quickly. Overall, it was a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly staff....no pressure.
Very friendly....no pressure. Everything was handled in a timely way and the vehicle was delivered to my home which was a huge time saver. I would recommend this dealership to anyone.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we're glad your car-buying experience was a no pressure situation and you felt satisfied and confident in your purchase! The vehicle delivery to your home is just our way of trying to go above and beyond what our customers expect because that's how we do business! Thank you for recommending us to others and we hope to see you again soon!
Car Buyer
I leased a 2014 F-150. Brian was excellent to work with. Everyone there was pleasant. I have already recommended your dealership. Thanks again! Jeff
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking a moment to share with us how your car-buying experience was with us, Jeffrey! We're pleased to hear Brian was a pleasure to work with along side with everyone else! We really appreciate the referrals and look forward to your next visit!
Great salesman.
Paul W.treated us like family. Paul went the extra mile to see that we got the vehicle we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
auto purchase
I buy my cars from Paul W he and your Finance guy are Top notch, i came in Two days ago and left the same day with the car i wanted Paul made sure it got done that day! This is the seventh auto i have purchased from your store and Paul and I Know there are a lot of people behind Paul to make sure this kind of experince happens . SO Tell them THANKS from Me!!! Tom Parker
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, we really value your commitment and loyalty to our dealership! Our Team appreciates the gratitude you have expressed and we all here at Bob Maxey Ford of Howell want to personally thank you for taking a moment to share with us your honest opinion of your experience. We look forward to you next visit again, Tom! Take care!