Phil Long Ford of Denver

Good work done by all, i will always take my truck there, thanks service rep

Phil Long Ford has always gone above and beyond to meet my automobile needs and have a staff of friendly and professional people!

It was gray I’ll be back my service was fast and everything was fixed right the first time and everyone was friendly to me

When I purchased the truck I was treated very well. My wife had to go back in a few days later to sign the title of the car we treated in. She was not greeted or treated well at all. The 2 individuals had an attitude and were rude. Debbie was one and the other was Vito.

Best service team in thre Region. I know when I bring my Car to Phil Long it will be fixed right and on time!

Misleading Communication & Efficiency I dropped my car off Sunday 1/30/22 for it to be worked on Monday morning. Almost two months previous 11/15/21 I made my apt with Gary and he informed me that was the earliest they can get my car in to work on it. He also told me that my SUV would be done by Wednesday 02/02/22. On Tuesday, the second day they should of worked on my car I called to check up on the progress. The person I spoke with said there were no notes made on my car. I was told that Gage would get back to me with the update. Gage called and that they couldn't work on my brakes that we're recalled because they don't have the parts. Why couldn't they have told me that before I made the apt? He also said I should of received a letter from ford with the date to bring in my car to be worked on for the brake recall. I wrote back that the Ford letter was in my glove box and feel free to open it. I was never written back that day. Wednesday 02/02/22 I received a text message from Gage that said this "Hi this is Gage at Phil Long Ford Denver. I am waiting for your car to get into the shop and get looked at. Once I find out what is wrong with it I will let you know. I am hoping it will get into the shop later today or tomorrow. Thank you Reply STOP to OptOut." At this point I'm pissed. They haven't even worked on my car yet. I was told my car would be done on Wednesday and now it's looking like Friday. I asked about a loner car and was denied because they won't have them until April 2022. There was a crazy snowstorm last night 02/02/02 and I don't have a vehicle to get to work. Gage offered to drop my never-worked car later that day. Phil Long Ford Denver forced me into a stressful predicament with no car and gave me the runaround. They never looked at my vehicle and it was for a brake recall and other important issues (alignment/acceleration). I made another apt in two weeks so hopefully things run more smoothly and efficiently.

Went to test drive and possibly buy a used 2017 Nissan Titan Platinum. After test drive I had a few mechanical concerns and offered a purchase price $1800 below list price. Salesperson got angry, stated she works on Commission and refused to even listen to my offer. Needless to say we left the dealership immediately and bought a Nissan Titan from another dealer. POOR customer service

Buying my car was easy, and painless. Great salesman and credit manager. It had been 18 years since I had purchased a car.

The sales staff was great and Jim made the process simple, quick and enjoyable! I would highly recommend buying a vehicle from Phil Long Ford

Bernard was awesome. Didn't pressure but helped by answering all my questions plus was very patient. Would recommend him to anyone buying a car.