Robbins Chevrolet

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
239 lifetime reviews.

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  • 4.0 out of 5
    November 17, 2020

    I was told the essential fluids (e.g. coolant, transmission, and differential) are nearing replacement, but, my air filter wasn't inspected. Its usually... replaced at the oil change.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

  • 5.0 out of 5
    November 7, 2020

    I want to highly recommend Robbins Chevrolet to anyone looking for a vehicle. I worked directly with Leslie Bianchi (Salesman) and Joe Gomero (Finance... Officer) on the used lot. I had been shopping for a used Toyota Camry and narrowed my search to to 2 dealerships (Robbins and Carvana). The prices were the same and in fact the Carvana car had a few extra option for the same price. Carvana could not compare to the customer service I received at Robbins Chevrolet. I purchased from Leslie because of his patience, honesty and integrity. That was impressive and that was what sold me. They had the vehicle ready to go, cleaned, vacuumed, fully gassed and ready for a test drive. That is how you WOW your customers! Then, I went over to the finance side to finish up paperwork. I worked with Joe in finance and once again, the WoW factor! Easy going. Super fast process and some cool "built-in tablet desktop" that made document signing a breeze. Then to cap it off, you typically end up with a stack of paperwork from the dealership after purchasing a car... NOT HERE... Joe hands me a jump drive that includes all the documents we just signed, for my own records. I was In and out in less than 30 minutes. Excellent job to the entire team! :)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're pleased to know we have been abl...e to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

  • September 1, 2016

    Robbins Chevrolet was very helpful in getting my issues resolved. I am very happy with the fast and friendly Service I received.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    October 25, 2020

    had my transmission flushed 3 wks ago and now my transmission is gone. Before, my car ran good no signs of my transmission going out. I really think... they didn't do something right when I got the transmission flushed. Now they are talking about 6300.00 to get it fixed. This is a 2016 Impala.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (281) 446-3021 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    July 8, 2020

    Car dealerships have a bad reputation. Robbins Chevrolet in Humble is one of the reasons why. My husband didn’t want to go to Robbins as he had read... so many bad reviews. I talked him in to it. First mistake! I need a car. I have an idea of what I want. After searching online I found one that was a strong possibility. I called and spoke to a salesman named Parker. I asked what the bottom price would be and what extra charges were added. He said, “We don’t add anything extra. People tell me all the time how surprised they are that that there isn’t $1,000 to $2,500 added on.” So they had passed my first test. Regarding the bottom price, Parker said he would speak to his manager and try to get me the lowest price. When he called me back with car price and bottom line, I was driving, jotted the numbers down, and didn’t think about them again until we went to look at the car a few hours later. That’s when we realized the “bottom” price was $586 more than the “advertised” price I was hoping to lower. Then the bottom line had a “Robbins Advantage” charge of $139. What was the point of asking and answering questions if they meant nothing??? The car may have been a fair price, but you see, I no longer trust Robbins Chevrolet. I no longer trust the elusive manager who kept changing the prices. I no longer trust the salesperson. And I do not trust the car. If you will lie about the little things, what else are you lying about? I was honest with you. I came to buy a car. You tried every dirty trick to play the used car game. I don’t know how you have any good reviews from my experience today. You must have salespeople sit around and write them. With the treatment I experienced today, it can’t be from customers. Shame on you Robbins. Shame on you.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Pl...ease reach out to our General Manager, Fernando Gomero fgomero@robbinsautomall.com directly when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    March 11, 2020

    The salesman done a great job putting me in my new chevy Silverado LTZ

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and l...ook forward to your next visit!

  • 5.0 out of 5
    February 7, 2020

    excellent! Appointment time as agreed was meet. All employees very helpful and sharp looking.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to... helping again in the future. Take care!

  • 5.0 out of 5
    January 17, 2020

    Needed a new car after mine was totaled, i was upset and not sure what to do.Matrix was wonderful professional and caring, he worked until we got a great... deal. I never felt pressured. it was one the best car buying experiences I have had. Very impressed, will definitely use them again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! Please reach out to us if there is anything else we can do for you. We h...ope to see you soon!

  • 4.0 out of 5
    December 2, 2019

    Salesman insisted I bring truck to dealership for help with driver information center on new 2019 Colorado. Most dealers can answer simple questions in... the phone.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we are so happy to read such a great review about Robbins Chevrolet. Please don't hesitate to reach out if there's anything we can do for you. Tak...e care.

  • 5.0 out of 5
    September 11, 2019

    I initially contacted Robbins Chevy (Parke - Internet sales manager) by Internet followed by phone/text/e-mail conversations/info. Parker said that this... would be the best car buying experience - it was! I flew to Houston from New Orleans where Parker was waiting to drive me to the dealership. Everything was as advertised with paperwork ready. The sale was completed and I was in my newly purchased car and on the road back to N.O. In less than an hour. I had spent the last few weeks searching for a car to replace my recently totaled one - best deal within a 500 miles search. I'm 56 and have purchased many cars - many VERY unpleasant (saying the least) experiences. Not this one! Ask for Parker - he's the man!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take c...are!

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