Robbins Chevrolet

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
232 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    December 2, 2019

    Salesman insisted I bring truck to dealership for help with driver information center on new 2019 Colorado. Most dealers can answer simple questions in... the phone.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are so happy to read such a great review about Robbins Chevrolet. Please don't hesitate to reach out if there's anything we can do for you. Tak...e care.

  • 5.0 out of 5
    September 11, 2019

    I initially contacted Robbins Chevy (Parke - Internet sales manager) by Internet followed by phone/text/e-mail conversations/info. Parker said that this... would be the best car buying experience - it was! I flew to Houston from New Orleans where Parker was waiting to drive me to the dealership. Everything was as advertised with paperwork ready. The sale was completed and I was in my newly purchased car and on the road back to N.O. In less than an hour. I had spent the last few weeks searching for a car to replace my recently totaled one - best deal within a 500 miles search. I'm 56 and have purchased many cars - many VERY unpleasant (saying the least) experiences. Not this one! Ask for Parker - he's the man!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take c...are!

  • September 1, 2016

    Robbins Chevrolet was very helpful in getting my issues resolved. I am very happy with the fast and friendly Service I received.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 11, 2019

    Had oil changed tried to sell everyone in there all the filters that did not need replaced. Then did not bother putting the cabin filter back in correctly... and just threw the air filter back in and didn?t even try to put it back together.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this ...situation better. If you are willing to give us another chance, please reach out to us at (281) 973-7523 to speak to our manager directly.

  • 5.0 out of 5
    June 10, 2019

    My buying experience for my 2018 Chevy Silverado was pleasant and smooth. The process was made quick and efficient by my salesman.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for the great feedback! We're so pleased to hear that everything was completed quickly and to your satisfaction. Please let us know i...f there is anything else we can do for you; we are more than happy to help!

  • 3.0 out of 5
    June 4, 2019

    Came in to match an ad price in which they were $500 off but worked it down to just $200 but then they tried to tack on delivery charge and all kinds of... extra fees until called out on it and I threatened to leave.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to our General Manager, Fernando Gomero fgomero@ro...bbinsautomall.com so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Robbins Chevrolet

  • 1.0 out of 5
    May 2, 2019

    Wanted to follow up on our issue on the 2018 Colorado. When I spoke with the Service Manager (Geoff Ondrus) yesterday, he was agitated that I questioned... his position "that there was nobody to call to question the status of our warranty". And, that he wouldn't call the Regional Rep for GM Warranty while I was in his Office. He also stated the he had called once and wasn't going to bother him again with my problem. . He could not explain the process of how GM would correct our warranty or how long the process would take. He did not seem interested in helping me understand the process at all. His unwillingness to pursue an answer to my question did not make me feel more satisfied with Robbins Service Department, quite the opposite. Not sure why they have the word "Service" in their title. So, I left a message for the GSM of the Dealership and he called me that same evening to discuss our problem. He met with the Service Dept. and was able to inform me that General Motors does not review title issues on a daily basis and that they actually only do it once a month. I'll bet the day they saw an issue on our title they voided the warranty same day. Nobody from Chevrolet reached out to inform us of the problem when it happened and now they might take up to another month to reinstate our warranty after we have submitted the corrected paperwork. Not sure why a multi-billion dollar company like Chevrolet cannot process these faster, I know our purchase paperwork went through in hours... So, our new Chevrolet Colorado will sit, costing our company revenue and the expense of a rental since our warranty is not in effect. And we have not even started the process of the repair, so we still don't have any idea as to when our new Chevy Colorado will be available for work.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2019

    Friendly, respectful, knowledgable, helpful personnel. Prompt service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are so happy to read such a great review about Robbins Chevrolet! We hope to be of service to you again in the future. Best wishes, Robbins Che...vrolet

  • 1.0 out of 5
    March 12, 2019

    Sales people do not read email communication nor do they respect your privacy as they will phone you at home after hours. Of all the dealerships with... which I’ve dealt, they rate poorly.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to leave us your honest feedback.

  • 5.0 out of 5
    December 20, 2018

    I have purchased 3 vehicles from Robbins and from the sales team to the service team, you can not get any better than this dealership. I had my Equinox... serviced for a battery issue and they took care of me. Sent the wrecker, put me in a loaner vehicle and my car was ready the next day. One stop shop. Everything you need is here at Robbins Chevrolet. Bob and Chris in service are always so helpful and will go the extra mile to make sure you are happy with their service. The young man at the loaner car station was very nice and quick to get you in a car and on the road. I would highly recommend Robbins Chevrolet to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Robbins Chevrolet! We sincerely thank you for the pos...itive review, and look forward to seeing you again soon!

View More Reviews