Fitzgerald Subaru

Service, just replacing a battery, was fine. Communication (prior to the service date) was poor and aggravated by the fact that I did not know whether I was talking with a robot or human being. Also, I was told that a loaner car "was not an option offered to me" even though I have a Lifetime Buyer Protection Plan".

Fitted me into the schedule at the last minute when a problem arose. Prompt service.

Nate was wonderful -- only reason for not getting five stars was the shock of hearing we needed $1400 worth of work. We had been good about having the car serviced when advised at the VA dealership and had just passed MD inspection so it was a big surprise.

someone stole my sunglasses, after my service was done, left tools on floor of the car.

I've used Fitz R for almost 20 years now and appreciate their customer service and car service. I'll continue to use them. Ismael has always been very helpful. This would be a 5 star review except for them not honoring the "lifetime loaner" car contract that I have with them at my most recent visit. This needs to get worked out.

Reliable service. Good space for waiting. Love the video of my car evaluation. Done quickly!

The first part of the service was great. Your waiting room is very comfortable. I was seen promptly, and after about 1.5 hours I received the video for my inspection. The problem (as usual) started when it was time to pick up my car. First, my service advisor had the wrong paperwork. He tried to set me up with someone else's car for recall service. Not me. Not my cell number. Not my car. Then when this got straightened out, it took about 1/2 hour for the service department to find my car and bring it up to the front. This is not the first time that your service folks have lost my car.

Problem is don't know if can trust them not to upsell a service. Should not be charging to use credit cards! When Jack was alive this didn't happen.

The Fitz group treats me like family. Ismael Posada has been my service manager for many years and is always very helpful. I appreciate the video provided by the technicians. They have kept my Subaru running well for 15 years.

My car appears to have been dented while at the dealership. I was told that I would be contacted last week however the service manager has never called me. Therefore my pickup experience was poor.