Reviews
Louis was great to work with! Really appreciate all his help. Service o. The car was great too.
Louis was great to work with! Really appreciate all his help. Service o. The car was great too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service by Mathew. Made sure all my concerns were addressed with recommendations for next important service. Had a nice new model Subaru for car rental. All other staff considerate and politely.
Excellent customer service by Mathew. Made sure all my concerns were addressed with recommendations for next important service. Had a nice new model Subaru for car rental. All other staff considerate and politely.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
always excellent service and friendly staff advice on needed service items are explained clearly and why they should be performed at this time.
always excellent service and friendly staff advice on needed service items are explained clearly and why they should be performed at this time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review. We’re pleased James and our team could explain each recommended service clearly and provide friendly support for your Subaru Outback. We look forward to helping you maintain its performance.
Initial checkin with Ismael went smoothly. Friendly, polite, and professional manner as my past experience with him has been. He reminded me that I was due for 60,000 mile servicing, and I was provided with estimate of work, and he accepted coupons provided by Fitzgerald's :), and gave me an estimated time of completion. Typically I get a video letting me know how the inspection went, however I did not get this until I was notified that work was completed and ready for pickup. Also, majority of the video was completely blurred out and sound not audible, but apparently no issues. Have avoided dealership servicing with my past vehicles, including my last Subaru purchased from a different dealership , but have been happy with Fitzgeralds.
Initial checkin with Ismael went smoothly. Friendly, polite, and professional manner as my past experience with him has been. He reminded me that I was due for 60,000 mile servicing, and I was provided with estimate of work, and he accepted coupons provided by Fitzgerald's :), and gave me an estimated time of completion. Typically I get a video letting me know how the inspection went, however I did not get this until I was notified that work was completed and ready for pickup. Also, majority of the video was completely blurred out and sound not audible, but apparently no issues. Have avoided dealership servicing with my past vehicles, including my last Subaru purchased from a different dealership , but have been happy with Fitzgeralds.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team made your Outback’s 60,000-mile service smooth and that applying your coupons and providing a completion estimate met your needs. We apologize for the blurred, late inspection video. Thank you for trusting us with your Subaru.
Work went smoothly and car AC now works well. Working with Mathew and Kevin was great.
Work went smoothly and car AC now works well. Working with Mathew and Kevin was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear the service went smoothly and the AC is performing perfectly. Thanks for choosing our team to care for your Subaru.
I never met any of the people that you listed below. Only Nathanel who was excellent!
I never met any of the people that you listed below. Only Nathanel who was excellent!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Just change oil and tire rotation taking over 3 hours, its too long. Nice waiting room but didn’t know it’s gonna take that long.
Just change oil and tire rotation taking over 3 hours, its too long. Nice waiting room but didn’t know it’s gonna take that long.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We appreciate your patience and hope you will give us another opportunity to serve you!
Great service, very knowledgeable and helpful staff! They answered all my questions and got me back on the road quickly.
Great service, very knowledgeable and helpful staff! They answered all my questions and got me back on the road quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our knowledgeable staff answered all your questions and got your Subaru back on the road quickly. Thank you for your feedback, and we look forward to assisting you again soon.
People are friendly and courteous. Service is efficient. While waiting WiFi is available. Also available complementary snacks coffee and teas.
People are friendly and courteous. Service is efficient. While waiting WiFi is available. Also available complementary snacks coffee and teas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting our team’s friendly and efficient approach during your visit. We’re glad you could enjoy the WiFi along with complimentary snacks, coffee, and tea while we serviced your Subaru Outback. We look forward to welcoming you back.
Luis was wonderful to work with. He walked me through my cars needs and chatted with me regarding additional work that was suggested by the technician. Additionally, he was understanding when the cost of work done didn't align with my budget for the service, and helped me identify the most pressing issues to rectify.
Luis was wonderful to work with. He walked me through my cars needs and chatted with me regarding additional work that was suggested by the technician. Additionally, he was understanding when the cost of work done didn't align with my budget for the service, and helped me identify the most pressing issues to rectify.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. Our team is glad they could walk you through the technician’s recommendations for your Subaru WRX and help prioritize the most pressing repairs within your budget. We look forward to assisting with your future service needs.