Reviews
Service advisors were super helpful getting the service done right and on time, with the final cost landing within the estimate.
Service advisors were super helpful getting the service done right and on time, with the final cost landing within the estimate.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our advisors provided the support you needed and that the service on your Subaru Forester was completed properly and on schedule. Thank you for the five-star rating!
Nate Kamara has always been extremely helpful, friendly, and great to work with. The waiting area was nice and comfortable during service.
Nate Kamara has always been extremely helpful, friendly, and great to work with. The waiting area was nice and comfortable during service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I was on time and they took my car right away. The waiting area was clean and had snacks. Everyone I dealt with was friendly and courteous. They sent me a film of what they did showing my license.. I was very pleased with the experience and would recommend Fitzgerald's.
I was on time and they took my car right away. The waiting area was clean and had snacks. Everyone I dealt with was friendly and courteous. They sent me a film of what they did showing my license.. I was very pleased with the experience and would recommend Fitzgerald's.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.
Customer service and technical / mechanical expertise was great as usual. They made a potentially stressful situation so easy.
Customer service and technical / mechanical expertise was great as usual. They made a potentially stressful situation so easy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Fitzgerald Subaru Rockville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Customer oriented -- not a hard sell. I felt listened to, respected, and never pressured to make a decision I wasn't ready to make. I feel I got a terrific, fairly priced car. I also feel like Fitzgerald Subaru's service department will take great care of my car in the years to come. Thank you for making my car buying experience actually pleasant!
Customer oriented -- not a hard sell. I felt listened to, respected, and never pressured to make a decision I wasn't ready to make. I feel I got a terrific, fairly priced car. I also feel like Fitzgerald Subaru's service department will take great care of my car in the years to come. Thank you for making my car buying experience actually pleasant!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Wanted to charge me 6x what I paid at another location to replace all 4 tire pressure monitoring sensors. Wanted to replace part for window but I fixed myself by re-programming. They claim that is short term, but in their inspection video they did NOT show the door open with the supposedly bad track. Strange since they showed all the other things with parts removed. Audio for video was very poor. Could not understand some of what was said. They missed the leak in one of the tires. Also did not provide any measurements of things serviced. Especially resurfaced rotors. Wanted to do a ton of additional service at exorbitant prices. Even though I purchased enhanced service plan and booked an appointment, they took quite a long time to get me a loaner car. Not planning on going back to this company. I'm done with Fitzgerald.
Wanted to charge me 6x what I paid at another location to replace all 4 tire pressure monitoring sensors. Wanted to replace part for window but I fixed myself by re-programming. They claim that is short term, but in their inspection video they did NOT show the door open with the supposedly bad track. Strange since they showed all the other things with parts removed. Audio for video was very poor. Could not understand some of what was said. They missed the leak in one of the tires. Also did not provide any measurements of things serviced. Especially resurfaced rotors. Wanted to do a ton of additional service at exorbitant prices. Even though I purchased enhanced service plan and booked an appointment, they took quite a long time to get me a loaner car. Not planning on going back to this company. I'm done with Fitzgerald.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I had a great experience in the service dept with Jacob Brubacher - he explained the service to me, the cost and the time frame. We also engaged in chit chat about manual/stick shift cars and motorcycles - these guys were great.
I had a great experience in the service dept with Jacob Brubacher - he explained the service to me, the cost and the time frame. We also engaged in chit chat about manual/stick shift cars and motorcycles - these guys were great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you felt well-informed about the service process, pricing, and timeline for your WRX means a lot to our service team. We’re also pleased the friendly chat about manual transmissions and motorcycles made your visit even more enjoyable.
Very expensive, it was not clear what was necessary vs nice to have I felt pressured
Very expensive, it was not clear what was necessary vs nice to have I felt pressured
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.
Great customer service. No hassle pricing. Communication from the dealer was excellent. This is my second purchase from this dealership.
Great customer service. No hassle pricing. Communication from the dealer was excellent. This is my second purchase from this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our straightforward pricing and excellent communication during the service on your Subaru Forester highlights our department’s focus on clarity and care. Knowing those efforts met your expectations means a lot to us. We appreciate you choosing our dealership for service again and look forward to your next visit.
Please with the work performed on my car and for the information provided on what was needed.
Please with the work performed on my car and for the information provided on what was needed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.