Reviews
They were very kind. They asked before making any decisions and I truly appreciated that!
They were very kind. They asked before making any decisions and I truly appreciated that!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James and the team appreciate you noticing the caring way they confirmed each step before proceeding. Thank you for trusting us with your Subaru Crosstrek service.
Very helpful showing me a video of my car and what it needs. I also like the drop off and pick up lift service and keeping me informed via text.
Very helpful showing me a video of my car and what it needs. I also like the drop off and pick up lift service and keeping me informed via text.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear the video walkthrough clarified your Crosstrek’s needs. We’re pleased the drop-off and lift pick-up service plus text updates kept everything convenient. Thank you for the 5-star review and we look forward to assisting you again.
Fitzgerald Subaru of Rockville is overall a good place to get your car serviced. They are fairly quick and communicate well. The prices are a bit high but that is to be expected from a dealership. The work done is good with no issues. The only thing that was slightly annoying was that the valet drivers moved the seat, steering wheel, and side mirror positions which I had to reset when I got my car back. This is not a huge deal but just wondering if it’s necessary since they were only driving it around the building. I can understand if these things are adjusted for a thorough test drive on the street but not when the car just gets moved around on the dealer lot. Nevertheless, my overall experience so far with this place over the past year has been good.
Fitzgerald Subaru of Rockville is overall a good place to get your car serviced. They are fairly quick and communicate well. The prices are a bit high but that is to be expected from a dealership. The work done is good with no issues. The only thing that was slightly annoying was that the valet drivers moved the seat, steering wheel, and side mirror positions which I had to reset when I got my car back. This is not a huge deal but just wondering if it’s necessary since they were only driving it around the building. I can understand if these things are adjusted for a thorough test drive on the street but not when the car just gets moved around on the dealer lot. Nevertheless, my overall experience so far with this place over the past year has been good.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a good experience. We look forward to continuing to serve you in the future!
Kevin Mendoza was very helpful and professional in addressing my service request and doing so quickly.
Kevin Mendoza was very helpful and professional in addressing my service request and doing so quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our service team handled your Subaru Legacy request so promptly and professionally. Thank you for the five star rating, and we look forward to assisting you again.
Satisfactory why did I have to wait 20 minutes after I paid the bill for my car to arrive at the front door?
Satisfactory why did I have to wait 20 minutes after I paid the bill for my car to arrive at the front door?
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service. Kudos to your crew in the Service office. On 6/19/26 around 1:45 pm there was a very obnoxious and irate woman complaining about the service charge on credit card payments. She was very rude and going out of her way to make a scene. Your guys remained calmed and handled the situation well despite her attempts to bait them..
Great service. Kudos to your crew in the Service office. On 6/19/26 around 1:45 pm there was a very obnoxious and irate woman complaining about the service charge on credit card payments. She was very rude and going out of her way to make a scene. Your guys remained calmed and handled the situation well despite her attempts to bait them..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating and for choosing us for your Subaru Crosstrek service. We’re glad our service office crew stayed calm and professional during a challenging encounter. We hope to assist your Crosstrek again whenever it needs service.
Easy peasy to schedule and efficient service done on time friendly staff. Great! Thank you.
Easy peasy to schedule and efficient service done on time friendly staff. Great! Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad scheduling was simple and your service was completed on time. Thank you for highlighting our friendly staff. We look forward to working on your Subaru again.
Returned for oil change and unfortunately was found to need further parts replacement. Ismael Posada was extremely helpful in showing what parts were needed and suggested I might have work done asap back home in Delaware (as the parts needed to be ordered). Always appreciated the service and support from this dealership!
Returned for oil change and unfortunately was found to need further parts replacement. Ismael Posada was extremely helpful in showing what parts were needed and suggested I might have work done asap back home in Delaware (as the parts needed to be ordered). Always appreciated the service and support from this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
As always in past visits, I appreciate the clarity of repairs needed and attention to details and solutions. Thanks to Ismael Posada and “the team”.
Kevin took care of me and was professional and friendly. I appreciate his knowledge and willingness to work with me.
Kevin took care of me and was professional and friendly. I appreciate his knowledge and willingness to work with me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our service team provided professional and friendly care. Your recognition of our expertise and collaborative approach means a lot. We look forward to assisting with your Subaru again.
I took my 2025 Forester Hybrid in to Fitzgerald Subaru in Rockville for a recall on the fuel filler cap seal. After replacing the fuel filler cap gasket, they performed a complete walk around to inspect brakes, steering, tires for wear and tire pressure and visual check for fluid leaks. Ismael sent me a video of the work performed and a text when my car was ready. I had a question about adjusting the back seat and Ismael demonstrated how to make the adjustment. This is my fourth Forester lease with Fitzgerald Subaru. I am always pleased with service and customer support!
I took my 2025 Forester Hybrid in to Fitzgerald Subaru in Rockville for a recall on the fuel filler cap seal. After replacing the fuel filler cap gasket, they performed a complete walk around to inspect brakes, steering, tires for wear and tire pressure and visual check for fluid leaks. Ismael sent me a video of the work performed and a text when my car was ready. I had a question about adjusting the back seat and Ismael demonstrated how to make the adjustment. This is my fourth Forester lease with Fitzgerald Subaru. I am always pleased with service and customer support!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted your Subaru Forester Hybrid recall visit went smoothly. Our service team provided video and text updates, performed a full inspection, and demonstrated the back-seat adjustment. Thank you for choosing us for your fourth Forester lease and for trusting our service.