Fitzgerald Subaru

Ismael is the best service advisor always goes out of his way to help the customer

Fantastic staff, provided detailed explanation for cost and assisted with the claim for my wheel replacement

Very professional and courteous service team. They send you a nice video when the technician is reviewing your vehicle. They deliver your vehicle in the proposed time.

I've bought two cars from this dealership and have taken both here for service. Fitzgerald's dedication to a good customer experience is real. On this visit, Ismael helpfully explained the issue with my car's suspension and gave me a realistic estimate of the time it would take to repair. I spent the time reading in the waiting area. It was crowded, with 3 cars on display, but not bad. And my 2018 Forester now has a smooth ride!

Service work is good but charge is extremely high . So, next time I’ll not come here unless they lower the cost.

They were prompt, efficient and documented the work along with providing a video that detailed the car and status.

I have had my 2018 Forester serviced at this location since buying it there in 2019 and have found Ismeal Posado to be invaluable and a great representative for Subaru. He is very professional, courteous, patient when explaining what my SUV needs and why, and helpful. He is straightforward, making me not feel manipulated in getting services I do not need. He is also very friendly and knowledgeable. I received the video from him, explaining what the mechanic found beyond what I had been told it needed. Ismael called me and explained why these things were needed to be done in the current service and could not wait. He also explained the cost, which was a little surprising. But it made sense afterwards and I am glad I approved the maintenance. Much to my surprise, my vehicle actually felt better driving it when I got it back which I had not expected even with the service. Extremely reliable service! During my wait I did test drive a 2026 Forester and a 2026 CrossTrek. Amir Kaplan and Anthony were both very professional, knowledgeable, and helpful. I am considering trading in my Subaru in a couple months for another based on this experience. I continue to refer friends and family to this dealership and three members have either purchased their vehicle from there and/or use this location to get their Subaru and Hyundai serviced. Note: I do not recognize the names below to be able to rate them. So I am just going to rate the first ones.

Service was very good Only problem the mechanic gave me report in Spanish I am not Spanish speaking

In every phase of our lives we want to be able to walk into a service-related entity and feel as though we are family. It is the time we live in. With that said, customer service and brand loyalty is highly important. I am spoiled when I drive onto the Fitzgerald Auto mall lot to have my car serviced on Rockville Pike, N. Bethesda, MD. I am treated with respect and they know my first name. I can be angry about something extremely unrelated to my vehicle and they will make my day. Matthew is second to none in my book. More than eight of my colleagues at work have Subarus and they recommended that I purchase my car and have my car serviced at this location. I love the Subaru brand, and know I will always be taken care of. I never received videos for the service on my car from any of the other cars brands I had owned. Fitzgerald Auto is the way to go. I am grateful for you all! Jewel

Luis Mariano-Felic My Subaru broke down at a red light, and I immediately called the dealership for help. Luis answered the phone and guided me calmly through what to do next. My car was towed to the dealership, and from the moment it arrived, Luis took care of everything. He was incredibly professional, friendly, and reassuring throughout the entire process. He kept me updated, resolved all the issues quickly, and made sure I understood every step. When my car was ready, he personally walked me to it, reviewed the repairs, and greeted me again as I left — a level of service that truly stands out. Luis demonstrated what it means to be completely client‑obsessed. He is the best part of this dealership, and he absolutely deserves an on‑the‑spot award for his outstanding service.