Fitzgerald Subaru

Falls advertising ! Don’t care about loyalty My family has been loyal customers of Fitzgerald Subaru for many years. My mother has purchased seven vehicles from this dealership, starting all the way from Subaru B9 Tribeca and multiple Foresters after that. Unfortunately, what happened on December 6, 2025, was the most disappointing and unprofessional experience we’ve ever had with any dealership. Three days before our visit, my mother spoke with a salesperson about a 2025 Subaru Forester that was advertised as: • One owner • Only 5,000 miles • Used and in excellent condition This is exactly what was shown on the printed brochure and what we were told over the phone. When we arrived at 11:30 AM, the vehicle was already pulled up front, ready for us to sign paperwork — clearly expecting us to buy it without question. Before signing anything, I personally checked the vehicle by running the VIN through Carfax, and what I found was shocking: ❗ Carfax showed: • 8,000 miles (not 5,000) • TWO owners (not one) • Mileage and ownership did NOT match what the dealership advertised This is not a small mistake — this is false advertising, and in Maryland it is unlawful to misrepresent mileage and ownership history to a customer. When we confronted the sales manager about the false information, instead of apologizing or correcting the error, he said: “Do whatever you need to do.” When we suggested adjusting the price to reflect the real mileage and ownership history, he became frustrated and refused any discount at all. We explained that this was a serious misrepresentation, and his response was shocking: “If you go to the Gaithersburg location, I’ll make a phone call so they don’t sell you the car.” This is not only unprofessional — it is unethical. Adding to the frustration, we brought another vehicle in for a simple oil change during the same visit, and while we were dealing with the manager and discussing the Forester, they never even completed the oil change. Another example of carelessness and disrespect for long-time customers. BOTTOM LINE This dealership tried to sell us a vehicle with: • Incorrect mileage • False ownership history • Misleading printed materials • Zero accountability from management • A threat to block us from buying at another location • Complete disregard for a loyal customer who has purchased 7 cars from them I strongly recommend that anyone shopping here verify everything through Carfax and do not trust the information they provide. After this experience, our family will not be returning to Fitzgerald Subaru of Rockville.

Fitzgerald Subaru consistently gives excellent customer service and is responsive to customer needs. This is the best service I have ever received.

The salesman who contacted me stated that the vehicle was on their lot. But, it never was on their web site, and I was then told that the vehicle sold the same day. Typical bait and switch. Not going to ever go there.

Terrible service. Came at appointed time and 7 cars were waiting to check in. I had to wait in the car, like everyone else. After 10 minutes I left as nothing moved. I wrote a note to the dealership and the response was to come in to buy a new car. Even sent a note to service head. No response.

After those crooks at Fitzgerald tried to charge my son 2,000 for two years running on his Forester, I took our two cars away. Drive my Outback to a local garage this morning. Not only are their services 30/40pc lower priced than those thieves at Fitzgerald, the shop owner was surprised at the number of services done 'early' by Fitzgerald - brake fluid done at less than 20k miles vs 30k for example etc. Here's is the proof - Fitzgerald Subaru is taking advantage of its clients and robs them blindly. Shame on you !

Summary: Falsified information and tried charging us ~2000$ for a 150$ fix. They charge a 250$ fee for DIAGNOSING a problem, an absolutely unethical business practice. NEVER TAKE YOUR SUBARU HERE. UNETHICAL BUSINESS PRACTICE. CANNOT TRUST! We brought our car in for multiple problems including some worrisome car shaking. They rushed us into leaving our car with them to "diagnose" our problem and promising a thorough video of any problems they found. We were pressured into agreeing into their 250$ diagnosis fee, which they do subtract from any total fees accrued from any repairs done to the car. The next day, we were quoted over 2000$ for multiple repairs that were "urgent" and would "only get worse". The video we received from their mechanic of our problems as "proof" was completely useless. The entire video was pointed away from the relevant area of the car, failing to show any useful information. It almost seemed as though they did not want to truly show us the location they claimed to be broken... We ended up paying the diagnosis fee and taking it elsewhere for a second opinion and a third opinion. Turns out, EVERY SINGLE PROBLEM they diagnosed was false. This was confirmed by two separate trusted, licensed car mechanics. The true problem was a simple problem which was fixed for under 150$. Safe to say, this is by far the WORST experience we have ever experienced.

The good and the bad at Fitzgerald Subaru Rockville. Had a thermal control valve failure on my 2019 Forester and had it towed to this dealership as the closet one. Five stars for servicing this warranty repair. But a few days later, I scheduled a vehicle maintenance, oil, filter, tire rotation. BUT, a one star, waiting almost two hours in the showroom for this “express service.” The advisor apologized for the delay and zeroed out the charge. The dealership has a service director and a service manager, so no excuse for this performance.

I bought my 2015 Forester from Fitzgerald's Gaithersburg location and had an excellent experience, so when it was time to purchase a new one (2024), I contacted them first. The salesman who called me, Raj Karki, started off pushy, and ended quite rude and hung up on me. When he first called and I told him I wanted to test drive a car, but needed a week before I could purchase, he got cagey and told me that he couldn't guarantee a price if I waited a week. I made the appointment anyway, but also looked into Costco's auto buying service. Costco sent me to a different dealer, which was fine with me because Raj really rubbed me the wrong way and I didn't want to deal with him. I cancelled my appointment with Raj 24 hours prior to the appointment. I went to the dealer that Costo sent me to and had a great experience. Raj just called me and got quite rude and started telling me how much money he could have saved me, although he had none of the details of my purchase from the other dealer. When I told him that I was already set with the other dealer, he hung up on me. Really nice. He's the kind of guy that gives car salespeople a bad name.

Guys are professional, honest, and transparent. I saw a jeep I loved and they went out of their way to make make sure everything was perfect. Darin is a complete pro- seek him out for a new or used car. Lastly their 4000 mile warranty and ten day return policy is excellent- great place to buy used car!

This is my second Outback purchased at FitzMall, last one in 2011. Turned in the older one with 135K and bought a beautiful 2019 with only 16K. Appreciate the "no hassle, no haggle" pricing and the "no pressure," service of Darrin and Scott. Manny, who handled financing was also terrific. Look forward to visiting the excellent service department in the future, especially my favorite Ismael. All in all, a great experience.