Reviews
Service representative and mechanic shared and explained issues with vehicle and referred me to temporary transportation. D
Service representative and mechanic shared and explained issues with vehicle and referred me to temporary transportation. D
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my first car here. Moved away. Moved back and still a loyal customer.
I bought my first car here. Moved away. Moved back and still a loyal customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fitzgerald auto mall in rockville md is a good company. My family have been using Subarus for,the past many years and Will continue to,do,so. Lester is the head of the Subaru service dept. and is very good. Ishmael is my service advisor and is very good. always willing to help,me with my Subarus. I wouldn’t go any where else to buy or get car service. Mimi Meltzer
Fitzgerald auto mall in rockville md is a good company. My family have been using Subarus for,the past many years and Will continue to,do,so. Lester is the head of the Subaru service dept. and is very good. Ishmael is my service advisor and is very good. always willing to help,me with my Subarus. I wouldn’t go any where else to buy or get car service. Mimi Meltzer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your confidence in our dealership for both sales and service means a great deal to us. We're glad our service leadership and your advisor have provided helpful support with your Subaru Impreza.
The ease of getting service appointment. and the time it all took to fix the car were good.. I was surpised by the 3% charge for using a credit card, which was not in effect when I last used Fitzgerald. Most retail businesses absorb that cost. Customers should be told when making the appointment that they will be charged that fee.
The ease of getting service appointment. and the time it all took to fix the car were good.. I was surpised by the 3% charge for using a credit card, which was not in effect when I last used Fitzgerald. Most retail businesses absorb that cost. Customers should be told when making the appointment that they will be charged that fee.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I am annoyed it took several visits and my car breaking down for them to figure out the problem. But Luis Mariano could not have been nicer. Just for the record, I find the upselling to be annoying.
I am annoyed it took several visits and my car breaking down for them to figure out the problem. But Luis Mariano could not have been nicer. Just for the record, I find the upselling to be annoying.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fitzgerald Subaru Rockville.
They were quite organized. I was able to get in at my appointment time. Kevin was very friendly and helped me with what I needed.
They were quite organized. I was able to get in at my appointment time. Kevin was very friendly and helped me with what I needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad the service on your Subaru Outback started at your scheduled appointment time. It's rewarding to know our team's welcoming approach and helpful support met your needs.
Great service and friendly staff, however they forgot to install new wipers as I requested at intial discussion.
Great service and friendly staff, however they forgot to install new wipers as I requested at intial discussion.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service rep Nate was very friendly and knowledgable and arranged a Lyft ride when it was time to pick up the car. Being close to Metro and a bus stop is also a plus. I appreciate that the clock was reset after replacing the battery and that the car was washed.
Service rep Nate was very friendly and knowledgable and arranged a Lyft ride when it was time to pick up the car. Being close to Metro and a bus stop is also a plus. I appreciate that the clock was reset after replacing the battery and that the car was washed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our team was happy to arrange a Lyft when it was time to pick up your Subaru Impreza. We're glad you appreciated the clock reset after the battery replacement and the car wash.
I walked in for a routine oil and filter change. It was taken care of immediately and a job well done.
I walked in for a routine oil and filter change. It was taken care of immediately and a job well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you were pleased with the prompt oil and filter change on your Subaru Forester. Thank you for the five star rating!
Nate really took the time to take care of the issue. He is very patient. He is an asset to your company.
Nate really took the time to take care of the issue. He is very patient. He is an asset to your company.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Giving your Subaru Outback’s issue careful attention matters to our service team. We’re grateful for your kind words about our team member’s unhurried approach and the care you received.