Reviews
I owned two low mileage 2005 Buicks and my dealer for over 30 years was Fitzgerald GMC on Nicholson. When they closed I transferred to the Hyubdai/Subaru dealer on Rockville Pike. This was my first visit to the new dealer and it was a very difficult transition for me. Fortunately, there were some very nice people who helped me and showed me around. Nick who checked in my cars for routine service/maintenance, Brian Wilson and Cristin Simons, Service Advisors; John Fetty, Sang Amereihn, and Sarah Bennani in sales; and Frank Canozo in Finance. They were all helpful, friendly, professional, respectful and knowledgeable. After having the two cars serviced, I decided to trade in both cars because it was getting harder to get parts for them and I bought a new Hyundai from the showroom floor. Sarah was the one who helped me through the process the most. Her customer service was outstanding and she went above and beyond. She went through all the features of the new car with me, answered all my questions and helped me set up BlueLink, etc., She helped me transfer all my belongings, in the rain, from my two cars to the new car and followed up several times by phone to see how I liked the new car and ask if I had any questions. She made everything easier for me. I look forward to a long relationship with Fitzgerald Hyundai/Subaru in Rockville.
I owned two low mileage 2005 Buicks and my dealer for over 30 years was Fitzgerald GMC on Nicholson. When they closed I transferred to the Hyubdai/Subaru dealer on Rockville Pike. This was my first visit to the new dealer and it was a very difficult transition for me. Fortunately, there were some very nice people who helped me and showed me around. Nick who checked in my cars for routine service/maintenance, Brian Wilson and Cristin Simons, Service Advisors; John Fetty, Sang Amereihn, and Sarah Bennani in sales; and Frank Canozo in Finance. They were all helpful, friendly, professional, respectful and knowledgeable. After having the two cars serviced, I decided to trade in both cars because it was getting harder to get parts for them and I bought a new Hyundai from the showroom floor. Sarah was the one who helped me through the process the most. Her customer service was outstanding and she went above and beyond. She went through all the features of the new car with me, answered all my questions and helped me set up BlueLink, etc., She helped me transfer all my belongings, in the rain, from my two cars to the new car and followed up several times by phone to see how I liked the new car and ask if I had any questions. She made everything easier for me. I look forward to a long relationship with Fitzgerald Hyundai/Subaru in Rockville.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted that our team guided you through servicing your Buick and made the trade-in and purchase of your Hyundai seamless. It’s wonderful to know you felt supported every step of the way. We look forward to welcoming you back for any future needs.
Good service! Great staff , answers all my questions. This is my second forester suv love it !
Good service! Great staff , answers all my questions. This is my second forester suv love it !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear our team provided helpful service and answered all your questions. Thank you for bringing in your second Subaru Forester and for your continued trust. We’re glad you love it and look forward to assisting you again.
Always great customer service, and knowledgeable/friendly service advisor. Service done in a timely manner and great communication.
Always great customer service, and knowledgeable/friendly service advisor. Service done in a timely manner and great communication.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service advisor offered friendly, knowledgeable support during your Subaru Crosstrek service visit. We’re pleased the work was completed in a timely manner and that communication met your expectations. We appreciate your five-star review.
Everybody at Rockville Subaru is great- they are professional, respectful and eager to solve the issue at hand. There hasn't been a visit in 20years that I have been disappointed by their service or personal.
Everybody at Rockville Subaru is great- they are professional, respectful and eager to solve the issue at hand. There hasn't been a visit in 20years that I have been disappointed by their service or personal.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our service team consistently meets your expectations with professionalism, respect, and eagerness to resolve every issue. Thank you for trusting us with your Subaru Outback for two decades.
Great people to do business with - always professional but not stuffy! Very good about following up on texts.
Great people to do business with - always professional but not stuffy! Very good about following up on texts.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the five-star rating. We’re glad our team’s friendly professionalism and prompt text follow-ups made your Subaru Forester service smooth. We look forward to helping you again.
Service and technical personnel are consistently superlative. They diagnosed the problem swiftly and addressed the problem efficiently. Along the way they made sure to keep me informed.
Service and technical personnel are consistently superlative. They diagnosed the problem swiftly and addressed the problem efficiently. Along the way they made sure to keep me informed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service and technical team diagnosed your Subaru so quickly and kept you informed every step of the way. We look forward to assisting you again.
The dealer's staff and mechanics have done fantastic job, everything was done on time as promised and reliably. Regards, Vladimir Crk
The dealer's staff and mechanics have done fantastic job, everything was done on time as promised and reliably. Regards, Vladimir Crk
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear James and our technicians completed service on your Subaru Forester promptly and reliably. Thank you for sharing your experience and we look forward to helping you again.
Day was very busy with many cars brought in. I just needed an oil change and checkup. Was told it could be 3 1/2 hours. Chose to stay. Took 3 hours but wanted to get it over with. 23 forster only has 5400 miles. Drive little and will do oil change only 9 months.
Day was very busy with many cars brought in. I just needed an oil change and checkup. Was told it could be 3 1/2 hours. Chose to stay. Took 3 hours but wanted to get it over with. 23 forster only has 5400 miles. Drive little and will do oil change only 9 months.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fitzgerald Subaru Rockville.
Very professional and friendly service. Appreciate them for their willingness to listen and not try to sell you any unnecessary services. They make you fill as family.
Very professional and friendly service. Appreciate them for their willingness to listen and not try to sell you any unnecessary services. They make you fill as family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know you felt welcome and that our team provided professional, friendly care for your Subaru Outback. We appreciate your recognition of our clear recommendations and honest service approach. Treating you like family is exactly the kind of experience we hope every guest has.
Great on-time service. I was kept appraised of what was recommended with a video examination of the car by the mechanic. I have great confidence in both their service and competences of the work that was performed.
Great on-time service. I was kept appraised of what was recommended with a video examination of the car by the mechanic. I have great confidence in both their service and competences of the work that was performed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to know our team delivered on-time service for your Subaru Crosstrek. It’s great the video inspection clarified recommendations and gave you confidence in our work. James and the service technicians appreciate your trust and look forward to supporting you again.