Reviews
My recent experience was ok. I think the communication could have been better. The video on my car inspection was hard to understand. The tech needs to slow down with his explanation. Also, one of my back lights is out and it was not picked up in the service. I had no idea it was out until I got back home. I was also charged $14 for the battery for my fob. That has never happened before.
My recent experience was ok. I think the communication could have been better. The video on my car inspection was hard to understand. The tech needs to slow down with his explanation. Also, one of my back lights is out and it was not picked up in the service. I had no idea it was out until I got back home. I was also charged $14 for the battery for my fob. That has never happened before.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for great service with prompt updating for the overall progress. Due to that we could make schedule our own plan.
Thank you for great service with prompt updating for the overall progress. Due to that we could make schedule our own plan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our timely progress updates during the service on your Outback captures exactly what we aim for. Knowing those updates made scheduling easier means a great deal to our service team.
Nate took great care of me. Everything was done to my highest expectations…I am so pleased.
Nate took great care of me. Everything was done to my highest expectations…I am so pleased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our service meeting your highest expectations on your Subaru Forester shows how we prioritize thorough care. Knowing that you’re so pleased means a lot to our service team.
Very professional and very nice and friendly. However, I had requested a free oil change because I was offered one a few months after purchasing the car - but I was in Atlanta at that time and was not able to redeem it - but the dealership fails to do that.
Very professional and very nice and friendly. However, I had requested a free oil change because I was offered one a few months after purchasing the car - but I was in Atlanta at that time and was not able to redeem it - but the dealership fails to do that.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Spending money on quality, professional and trusted service is what you get at Fitzgerald Subaru Rockville. Thank you for taking good care of my wonderful Subaru Crosstrek!
Spending money on quality, professional and trusted service is what you get at Fitzgerald Subaru Rockville. Thank you for taking good care of my wonderful Subaru Crosstrek!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your recognition of our trusted, professional care highlights our service department’s focus on quality. Hearing that you feel confident leaving your Subaru Crosstrek with us means a lot to our team. We look forward to taking care of your Crosstrek again.
Everything was good. I'll take in consideration your mechanic notes about potential work to be done to maintain AC system, will possibly schedule another visit for that.
Everything was good. I'll take in consideration your mechanic notes about potential work to be done to maintain AC system, will possibly schedule another visit for that.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing everything went smoothly for your Subaru Legacy and that our mechanic’s recommendations for AC maintenance were helpful is rewarding. James is ready to assist with scheduling your follow-up visit whenever it’s convenient for you.
We had a service there recently. One finding was that the cabin air filter and the engine air filter both needed to be changed. The charge for doing each was about $80. However, in order to check the filters the technician had to remove the filter and replace it. So at that point, changing the filter basically involved just putting a new filter in rather than replacing the old dirty filter. A nice option would be to be able to just replace the filter for the cost of the filter at the time the technician is checking it. There isn't that much extra work. I would have paid a bit more than the cost of the filter for the convenience. However after getting the car back I just bought replacement filters for about $15 a piece and replaced them myself. It seems like a lost opportunity for the dealership.
We had a service there recently. One finding was that the cabin air filter and the engine air filter both needed to be changed. The charge for doing each was about $80. However, in order to check the filters the technician had to remove the filter and replace it. So at that point, changing the filter basically involved just putting a new filter in rather than replacing the old dirty filter. A nice option would be to be able to just replace the filter for the cost of the filter at the time the technician is checking it. There isn't that much extra work. I would have paid a bit more than the cost of the filter for the convenience. However after getting the car back I just bought replacement filters for about $15 a piece and replaced them myself. It seems like a lost opportunity for the dealership.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear your experience didn't feel like the best value for the service provided. We understand your frustration, and we appreciate your feedback regarding the filter replacement process as we continually look for ways to improve customer convenience and transparency.
this time, excellent service by Ismael Posada who go the work completed in record time.
this time, excellent service by Ismael Posada who go the work completed in record time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that your Subaru Crosstrek was serviced in record time means a lot to our service team. Thank you for the five-star rating.
My service advisor Nathaniel did great job. He gave updates and always accommodating. Thank you i appreciate it .
My service advisor Nathaniel did great job. He gave updates and always accommodating. Thank you i appreciate it .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you received timely updates and accommodating service on your Subaru Forester means a lot to our service team. Thank you for your kind words.
The folks there are very responsive and customer friendly, especially Mathew! The only thing that was an issue was that it took too long to wait for our car to be brought around after it was ready. But all in all, I’d recommend this place highly.
The folks there are very responsive and customer friendly, especially Mathew! The only thing that was an issue was that it took too long to wait for our car to be brought around after it was ready. But all in all, I’d recommend this place highly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our service team was responsive and customer friendly means a lot to us. We apologize for the longer wait to have your Subaru Crosstrek brought around and appreciate your patience. Thank you for recommending our dealership so highly.