Fitzgerald Subaru

This message is for Maddie, the Guest Experience Manager. ' On July 16-17, I had my Subaru serviced at Fitzgerald. This included a lot of work on the AC and a tire rotation. The bill was about $3000. On July 29, while driving on I-270 at about 4PM, the car started vibrating above speeds of about 30 mph. I got off the interstate, looked for obvious things, and then drove it over Fitzgerald. Ismael was helpful and got it queued up for an assessment the following morning. The verdict was that a lug nut and stud were not seated after the tires were rotated. The unbalanced mounting caused the vibration. Reseating and tightening corrected the issue. I went up mid-day on Thursday to pick up the car. Ismael was helpful and explained the problem and corrected it. But, leaving something as simple but important as a lug nut incorrectly installed is dangerous. It degrades my trust in your service department, which is the only place I take my car. In addition, having to take a significant amount of time out of my day to take public transit home and then back up to the dealership impacted plans and work. So, thumbs up for Ismael - he was straightforward and clear in his explanation. But, I would have liked some sort of explanation about how the likelihood of this is minimized, and a recognition that a service mistake caused me to spend a lot of time chasing the problem down and then retrieving my car.

Friendly staff to schedule appointments and greet customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled maintenance, a video message is sent to explain work done. . Appreciate Fitzgerald Subaru's consistent, reliable maintenance service and the benefits of an online account documenting my car's service records for past 7 years.

The service representative, courteous and helpful. All service was performed quickly as far as we could tell correctly, while we waited.

The desk person was very courteous and helpful. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly.

I love this dealership. Kevin was excellent and kept me posted on the progress of my Subaru servicing. He answered all my questions. It is worth the drive from Poolesville to get such outstanding service.

Great service. Professional and pleasant customer service representatives. When there was an issue they made it right

Although I was there for a scheduled appointment, it took almost 4 hours to have my tires rotated and oil changed. I was told that they were very busy and it may take 2 1/2 hours. I'm not really complaining because it could have been me who needed more work, and I was killing time with friendly chats with other customers (as well as enjoying the snacks). My service advisor kept me informed about how much longer it might take and was very professional. My only suggestion I have is that in extreme delays like this, it would be nice to get a coupon or discount for the work done. Just a thought.

Always happy with service there! I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic

The dealer started to remind me it was time for service. Finally I booked an appointment and had it done. Very easy

The advisor, Matthew Clark, is an amazing addition to your staff. He is very caring and shows genuine concern.He made sure I was informed and understood .at each step. I guess it's his mannerism that makes him really stand out. I have been using Fitzgerald Auto for about 15 years now for purchase of 2 cars and service of them. I really appreciate his service. This is the first time I have had him as a service advisor and he will be my go to person the times I will need service.