Fitzgerald Subaru

I enjoy the easy scheduling, prompt, courteous, convenient location and professional service, video record, and attention to detail.

Mathew and Nate are two great human beings who know how to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as car issues and repairs can be so stressful.

Tom Redlack was very resourceful in getting me the car I wanted at the price I wanted. He was knowledgeable and also fun to test drive with. A Subaru fan generally and now a Fitz fan, too!

The mechanic did a good job on the car and provided a video of explanation upon pick up. Caution that although you may make an appointment on line or on the phone, you must also go inside and explain the same issues to a service recepitionist person or your car will not be serviced.

Ridiculous nickel-and-diming, poor communication, and lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a week prior - apparently they only provide loaners if you sign up for their Loaner Program. Otherwise it's a $50/day rental. When I complained about not being told until I showed up in person without any travel options, they comped me a Lyft. 2. Wanted $110 diagnostic fee to just check a noise. Note that this is the same dealership that have been unable to diagnose or fix a HVAC issue for over a year now (over 3 separate service visits) - their excuse is "issue cannot be replicated" by their technician. 3. Service was adequate - why does an oil change take most of a day? This dealership is adjacent to a Hyundai dealership. They seem to emulate the worst part of that brand's sales and service philosophy. While the staff are polite and efficient, the general attitude seems geared more towards squeezing every extra penny out of a customer rather than providing genuinely good service and uplifting the brand. Sadly, this seems to be the norm for many dealerships - service is their moneymaker, and they're trying to squeeze every last penny out of their customers as new car sales stagnate.

Friendly responsible and respectful personnel. The service was excellent, representative was very attentive to all my concerns

Very friendly, customer focused from beginning to end. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions.

A thorough inspection revealed addition work that was really need and important to safe driving.

Prompt attention by the front team who take the car and professional service by the service representative. Very clean premises.

I try to get Ismael Posada each time I come in. He explains everything and keeps me up to date. This visit he even showed me how to adjust my screen and my lights.