Reviews
Overall good. But recommend service not needed.
Same with Highlander. Recommended reseal (3000.00). Which was not needed. This dealer has bad reputation for that. Never had such problems with Hazelwood Toyota at Bremerton WA
- Customer service 4.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Hud Romero, Store Manager
Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Michelle Ortiz, Customer Retention Manager, 505-998-0177
No problems, everything went well. I’m glad there was no...
No problems, everything went well. I’m glad there was no mention of any problems with my automobile. I received my auto earlier today than expected which is a big plus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager
I just love working with David M my Service Advisor....
I just love working with David M my Service Advisor. This guy is efficient in his profession and Very knowledgeable. Look out for David M!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Good service department, definitely worth trying t
We have used this location for several years now and they have given us consistently excellent service. To make it even nicer, the waiting room is the best I have ever experienced, it has luxurious seating, each seat has an AC power outlet and a USB port so you can charge your devices. There is also a seating area with stools if you prefer to sit in tall seats (with AC power and USB charging ports as well. In addition there is a TV viewing area with three large screen TV sets. There is a semi-enclosed area to contain children as well as drinks and snacks if you get there earlier in the day. They offer a complementary car wash with each service and the area where you drop off and pick up your car is completely enclosed so you are always comfortable. Overall it's an excellent service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
They were able to check my car and have it ready in less...
They were able to check my car and have it ready in less than 20 minutes. I will return when I need service in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager
We could not find the Prius Prime we wanted, they had one...
We could not find the Prius Prime we wanted, they had one and we bought it over the phone and they delivered it next morning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Very efficient and professional service, Listen to my...
Very efficient and professional service, Listen to my concerns and solutions, would continue to visit this location for any additional services, My thanks to Ray and Brandon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
Jordan Casias was awesome as always! She got me in...
Jordan Casias was awesome as always! She got me in without an appointment and was amazing! They fixed my issues and got me out of there quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
Arrived at scheduled time, was taken right away. Service...
Arrived at scheduled time, was taken right away. Service staff explained everything they were going to do. They provided a loaner. They contacted me when they found my vehicle needed additional repairs and gave me the choice of having it done. Staff was very professional and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Highly Recommend
For several years, I have continued visits for my maintenance and repair, as scheduled and when needed. I have received good customer service from service advisor, Mel Rosas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager
