Reviews
My only suggestion for improvement is to keep your...
My only suggestion for improvement is to keep your website up to date every day so that it accurately depicts what is in stock. Also, prices online do not match the prices on the ground - you can safely expect to add $10k to whatever the website tells you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. - Hud Romero, Store Manager
Excellent Service Department. Our Service Advisor, David...
Excellent Service Department. Our Service Advisor, David Mirabal was very knowledgeable, professional, courteous, and provided excellent service which helped with our decision making. David went beyond out expectations and we will continue to work with him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Joe Kennedy is the best! He always makes sure that my...
Joe Kennedy is the best! He always makes sure that my service needs are met. I appreciate how quickly and accurately my service is completed. The woman who assigned me a car and the gentleman in the parts store were friendly and professional. I trust the service department at Larry Miller Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Fast and friendly service with good communication about...
Fast and friendly service with good communication about the job. David exceeded my expectations and went above and beyond to make the experience as smooth as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager
At the time I made my appointment as well as when I...
At the time I made my appointment as well as when I checked in for an oil change I specifically stated I did not want my tires rotated. Unfortunately after we left the dealership we saw a charge for rotating the tires. This is the 2nd time this has happened. A message was left for the service manager but I have received no reply. Apparently this dealership doesn't care about customer satisfaction.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for making me aware of this. I’d appreciate the chance to learn more and get you the help you deserve. Please reach our to me at your convenience. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Comfortable and quick
All employees that I interacted with were clear and respectful. The waiting room was comfortable. They were busy, but I waited less time than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager
I had an oil change and there was a recall for a fuel...
I had an oil change and there was a recall for a fuel pump. That was done on Friday it is mow Sunday and my car, garage and entire house smells like gasoline. I will bring it back in on Monday to see if anything can be done. I cannot handle the smell. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Ms. Gordon, I appreciate the feedback you provided me during our call today. As you are aware, we have created an appointment for you to come into the dealership so we may resolve this remaining concern. I would like to thank you for allowing me to provide assistance on the matter, as our goal is to make sure every customer concern is resolved. Although this issue has been addressed, please do not hesitate to reach out to me for any additional questions or concerns. -Michelle Ortiz, Customer Retention Manager, 505-998-0177
Service was completed in a relatively short period of...
Service was completed in a relatively short period of time . Service advisor Mel Rosas always does a good job and made sure I got to my next appointment on ti.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager
Excellent Service and well maintained dealer location....
Excellent Service and well maintained dealer location. Mel is an awesome service representative. Very polite and customer friendly. Highly recommended to my friends and colleagues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager
Scheduled appointment to replace battery. Battery was...
Scheduled appointment to replace battery. Battery was replaced but constant 12v was NOT supplied, lost all electronic settings clock etc. I could have gone to O'Reily and done the job myself with the same result.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Robert, sorry to hear about losing your settings. I’ll make sure this gets addressed with my team. If you have any other concerns please feel free to reach out. Thank you. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
