Reviews
Mel and the mechanic who was diagnosing the problem with...
Mel and the mechanic who was diagnosing the problem with my car’s engine were extremely thorough in trying to solve the problem . They made sure that we were on the same plane when they explained what the problem was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
We got in right away and were out within an hour. I like...
We got in right away and were out within an hour. I like the number of things they check besides doing the oil change. I also appreciate the complimentary car w.ash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
car is running well, so I thank you for that. Andrew was...
car is running well, so I thank you for that. Andrew was great. Waited outside because 3 customers in waiting area not wearing masks. Had mgr remove cost of oil change from invoice because I specifically said on arrival that I couldn’t afford it at dealership. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager
Good service advisor and fair price. Make sure and get a...
Good service advisor and fair price. Make sure and get a service advisor that’s been with the the dealership a while. When your happy with the advisor ... stay with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
Love the atmosphere and the waiting room. The agent...
Love the atmosphere and the waiting room. The agent worked hard to get the truck repaired for the appointment. And surprise by the time of the repair and it ready in time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Hud Romero, Store Manager
Very disappointed, horrible job they had to tow my truck...
Very disappointed, horrible job they had to tow my truck back in cause of the oil leaking out of truck!! Had to call in sick cause I have no vehicle to get there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out about your truck. It’s unfortunate to hear about it leaking oil and having to have it towed. If you would like to reach out to me directly I can make sure that everything is taken care of properly. Thank you. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
I purchased a Toyota 4Runner on October 10th and picked...
I purchased a Toyota 4Runner on October 10th and picked it up on October 20th. The finance manager, Kevin Ortiz told me he would get the contract to me when I picked it up. He was unavailable so I left a message for him to call me back on October 21st. I never received a call back and still have not received my contract. The salesman Ryan Vigil, was friendly and easy to deal with. I felt no pressure whatsoever . He texted me every few days to let me know the car was on its way. I would highly recommend Ryan Vigil in sales.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Hud Romero, Store Manager
Average. Service personnel was friendly, but some work...
Average. Service personnel was friendly, but some work that I bought my vehicle was not done and I was told I could bring my vehicle back to get it completed. Other work was done without getting my final approval.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Please feel free to call me. My number is (505) 764-9710. Thanks, Brian
I am highly satisfied with the service at Larry H Miller...
I am highly satisfied with the service at Larry H Miller Toyota. The service is as quick as possible, friendly and complete as far as I can tell. They also offer extras such as a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Called at wrong phone number so when van was ready it...
Called at wrong phone number so when van was ready it was too late to get it. $5.00 & all quarters missing from coin holder.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177