Larry H. Miller American Toyota

Friendly fast and on spot with timely service. Their new service updating you on your cell phone service progress on text messages. They have always been my service organization. They now service my 2016 Ford Transit Connect.

The Service department has been great and Mariah was excellent: helpful and communicative. I appreciate to ride service and all the people who have helped me there have been really nice and professional.

Scheduling my vehicles for service is always easy whether I do it online or by telephone. The service is prompt and they are clear when they make recommendations for immediate additional service or the need to expect future service.

Very poor service didn’t top off the Fluids when we got home my husband called the office they didn’t seem to care we have always gone to Larry Miller we pay good money to have them change the oil we should have gone to jiffy lube they might have done better.

Excellent customer service. The work was done well and they even washed my car. Very nice waiting area and all health rules followed great job

At my first service, my brand new 4Runner Limited was returned with scratches, which the dealer refused to accept as their fault. This time, the online scheduling was not working correctly. I called to check and I had to reschedule my appointment, which was done by a very kind young lady who assured me all was taken care of. When I arrived, they could not find my information, the person I was scheduled with was not in, and it took sticking to my guns to ensure I was provided the service that had been confirmed for that day, both verbally and via an email confirmation. The final paperwork does not reflect a tire rotation, which is part of this regular service, and I did not realize this until I returned home. The mileage shows the same in and out, but that cannot be true because the Service Advisor told me they drove the vehicle to try and determine what was rattling (sounded like a loose running board). While the service writer that handled my work was kind and professional, this is the 2nd unsatisfactory experience I've had at this dealership. The dealership on Eubank is twice as far for me to drive as the Alameda store, but I have been so disappointed with Alameda, I will likely take it to the other location next time.

From the first moment I bought my truck 2 yrs ago I have had nothing but great experiences with the sales service and parts ! H

I always get great service at American Toyota. I was pleased with their efforts to keep the customers safe and protected while waiting for their car to be serviced.

Richard Geyer- Emergency/turn signal light recall and first service done efficiently, and ready to drive away in a timely manner. Transportation was provided to and from home.

Took in for 5000 miles service. Everything was inspected. Lots of recommendations. Wish service rep would have offered discounts available especially when recommendations are pricey. (E.g. Veteran, Women’s day, senior, AARP, AAA, etc.). If so, then I would have had repairs done there instead of trying to find a less expensive repair shop. I still buy certified Toyota parts.