Reviews
Took truck in for oil change. Oil is leaking on the...
Took truck in for oil change. Oil is leaking on the driveway after oil change. Not happy that I will have to return for rework.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello there, thank you for taking the time to leave a review. I’d appreciate the opportunity to better understand the situation so that I can ensure everything gets handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Service advisor didn’t do what he said he would. Extended...
Service advisor didn’t do what he said he would. Extended warranty doesn’t cover a major leak. Very disappointed with service department and crappy warranty that was supposed to cover everything except for moving parts.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for making us aware of your warranty concerns. We want to ensure that our customer’s warranties are covering everything they possibly can. If you would like to give me a call, we can break down your pricing and ensure that everything was handled properly. I hope to hear from you soon so that we can arrive at a resolution if necessary. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
American Toyota has a great service department. I am...
American Toyota has a great service department. I am always very pleased and satisfied with their customer service. Keep in mind that the service time may be longer than usual due to Covid.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager
Joe is great! He’s informative and I trust him to...
Joe is great! He’s informative and I trust him to advocate for me in terms of getting me the best pricing. He’s cheerful and answers all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
I’ll see you for my next oil change!
Usually excellent. 2 problems. Service forgot to put on...
Usually excellent. 2 problems. Service forgot to put on new wiperblades. Hood not fully latched, had to stop on hwy to latch. It was bouncing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know - Hud Romero, Store Manager
Luis Alvarez of American Toyota on Alameda in Albuquerque...
Luis Alvarez of American Toyota on Alameda in Albuquerque provided excellent customer service in coordinating a repair to a sensor for my cam shaft system. It was a straightforward experience and Luis kept me informed and calm about it. Thank you all so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager
I was very pleased with the basically reasonable price...
I was very pleased with the basically reasonable price analysis of the vehicle and recommendations blah blah. Blah blah blah blah blah blah blah yes yes
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Do not trust this dealership! They agree to a certain...
Do not trust this dealership! They agree to a certain price then when you go to pay they change it. They are not honest! Admitted they did me wrong but would not offer any compensation or try to make it right. They do not value their customers!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello there, thank you for taking the time to leave a review. It’s unfortunate we were unable to fulfill all of your requests at the time of your visit, but we hope to work something out in the near future for you. Although we were unable to satisfy your expectations, I hope you will reach out to me whenever you have any questions or concerns. I will gladly assist! -Michelle Ortiz Customer Relations manager
Though they usually do a good job on routine maintenance...
Though they usually do a good job on routine maintenance for my car, the last time I went (August 12,2020) they put my car under another name and could not locate it for a while. I was there over two and half hours waiting. Luis was very courteous and found the car (I would hope so!) and did not charge for labor on putting in a filter. However, I feel I could have been sitting there all day if I had not questioned the delay. I feel nervous about the next time.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Hud Romero, Store Manager
They are great. I will recommend them to anyone thinking...
They are great. I will recommend them to anyone thinking of buying a Toyota. They will get an awesome deal. Also the service department is amazing!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager