Reviews
Been coming here for years, awful this time. Set...
Been coming here for years, awful this time. Set appointment up 4 days in advanced, showed up early, two hours later told my oil change would take 4 hours and zero communication or effort made by advisor to reschedule or apologize. Left with only two hours of pto time wasted.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you very much for speaking to me directly, Mr. Beagen. We really appreciate the feedback and will use it to better our service department in the future! If you need anything else please reach out to me directly. Have a great day! - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Dealership was great at getting me checked in, and kept...
Dealership was great at getting me checked in, and kept me up to date on the status of vehicle. Richard was great and knowledgeable. Overall, excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Everything went well. Got there early but Mariah was...
Everything went well. Got there early but Mariah was happy to process my service request quickly. Had to wait a bit longer than normal but I had my book so all was well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
I’ve usually had great experiences with my service...
I’ve usually had great experiences with my service appointments. Did not expect a simple oil change to take 2 hours. None of my previous appointments have ever taken this long.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Sorry to hear about your longer than average service. If you'd like to reach out we can discuss further and make sure everything has been handled properly. Thank you - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Excellent service from drop off to pick up. Mel made sure...
Excellent service from drop off to pick up. Mel made sure to call when completed and gave e update. Exceeded expectation and made me feel safe driving off
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Service area sucks. They are using limited staff and not...
Service area sucks. They are using limited staff and not reducing service scheduling. I had to wait 4 hours just to get an oil change. When I asked how much longer they would be, after waiting 3 hours. The service person they assigned, acted like I was bothering her and was very rude when telling me it was going to be a while longer and when telling it was finished. I would not recommend anyone go to them for any of your needs.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It’s unfortunate to hear that you had a longer than expected service experience. We try to provide a quick and easy visit for all of our customers but, unfortunately, that’s not always possible. Feel free to give me a call if you have any additional questions or concerns. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
My contact,Joe Kennedy, had very poor communication. I...
My contact,Joe Kennedy, had very poor communication. I did not receive texts to update me of the status of my vehicle. I ended up unnecessarily leaving my vehicle overnight.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Clay S, floor manager
Clay is the biggest scam artist ever, trying to add 10K to the 2021 toyota trd pro tundra! what a joke he is tried to bs me. Figures dont lie and, liars"CLAY S" make figures like Clay tried on me, and he is a MANAGER! please, the Abq toyota on Eubank out sold his lying self, they all laughed at the Eubank Toyota dealership once I told him the BS he tried to offer me, Eubank gave me MSRP of the pro and all kinds of credits, tint, tire swap, and didnt try to lie to me and add 10K to their tundras!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Great service. Made an appointment, took an hour to get...
Great service. Made an appointment, took an hour to get diagnosed and get rental. It was repaired next day.. Got keys dropped off car and everything was easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Fewer appointments should have been made for service....
Fewer appointments should have been made for service. Uber ride was a plus. 2-4 hours for oil change is way too long. I had much better service on previous visits.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know. - Hud Romero, Store Manager