Reviews
9 days in dealership for warrant work on a gas flap....
9 days in dealership for warrant work on a gas flap. Vehicle wasn’t even washed during 9 days of loss-of-use for me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we strive to make every visit worthy of a five-star rating. It is unfortunate that your experience fell short of that standard. Please feel free to give me a call with any questions or concerns that I may address. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Tire sensors
I have bought 3 different vehicles here, each one was and is a great vehicle. I only use this site to do my preventive maintenance and repairs. This last visit was not what normally happens. When my husband asked which sensors were repaired he was told they could not tell him. Just when the next one goes out it will notify us. Seriously, every pm is done by this dealership, and it just so happens our sensors (3 out of 5) went out after the last pm. After they rotated the tires...makes me wonder about the coincidences. BTW, next vehicle will be a Toyota, but we might just purchase it elsewhere.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance.
Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
Made appointment for oil change service on my tundra...
Made appointment for oil change service on my tundra ,dropped off vehicle at 07:15 and waited over 4 hours for my vehicle. Was never informed by anyone about the why it took so long for a simple oil change. My vehicle has always been serviced at this location but this time was Unacceptable . Total let down!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist - Michelle Ortiz, Customer Retention Manager, 505-998-0177
I scheduled an appointment for maintenance and to have...
I scheduled an appointment for maintenance and to have lug nuts replaced. I was told they had no lug nuts in stock and I would get a call when they are available. No call yet. No courtesy shuttle. Reevaluating my service options
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Sienna, thank you for reaching out. I’d like to learn more about what’s going on and we can get to the bottom of this together. Please reach out to me at your earliest convenience. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
This was my first time buying a vehicle and they took...
This was my first time buying a vehicle and they took advantage of my inexperience. I tried to read my contract thoroughly, but they literally lied about numbers and questions that I had just to get me to sign. I wouldn’t recommend this dealership specially if you aren’t experienced in buying cars. My experience at this dealership is a representation of poor costumer service that is engrained into they’re pushy salesmen.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback, Joanna. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Michelle Ortiz, Customer Retention Manager, 505-998-0177
As always, EXCELLENT service on EVERY LEVEL!!! NEVER a...
As always, EXCELLENT service on EVERY LEVEL!!! NEVER a bad experience. TOP NOTCH. Sales AND service are ALWAYS great in EVERY way. Waiting area is a huge BONUS and complementary car wash is SUPER!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager
Luis and the rest of the staff were excellent. It’s not...
Luis and the rest of the staff were excellent. It’s not easy doing business during Covid 19 but everyone at American Toyota made it seem easy. Thank you for all of your hard work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager
American Toyota is always courteous, prompt, thorough and...
American Toyota is always courteous, prompt, thorough and trustworthy. The dealership and waiting area are immaculate. Service is always prompt and the prices are a good value.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Sweeney, Customer Retention Manager
Another great visit
This is my fourth car from this dealership. I value their knowledge and helpfulness. Everyone is always friendly and straight up. I appreciate you all! Proud loyal customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sharnelle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Larry H. Miller American Toyota Albuquerque. Hud Romero, Store Manager
I have trusted Larry H. Miller dealership for my car...
I have trusted Larry H. Miller dealership for my car needs for a number of years. I have been very pleased with the work they have provided. I feel they are honest and will work with you on all your concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brittany Sweeney, Customer Retention Manager