Reviews
Great Experience
My salesperson was helpful, informative and respectful. He answered my questions, demonstrated how to use the navigation and audio system, and was easy to work with. The finance person was also professional and reassuring. I highly recommend American Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Hud Romero, Store Manager
Thanks for being there for routine maintenance. . .
Thanks for being there for oil and filter change and cabin filter and tire rotation . . . routine maintenance . . . when things like this are no longer routine . . . appreciate your being there Mel Rosas and staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and kind words for Mel and the team. We appreciate your business and our team looks forward to serving you again soon! Brittany Sweeney, Customer Retention Manager
Good service. I appreciate the careful, thorough and...
Good service. I appreciate the careful, thorough and considerate way you take care of my car. I never have to worry about anything. your employees are always polite and seem to know what they’re doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephanie, thank you for choosing Larry H. Miller American Toyota Albuquerque, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brittany Sweeney, Customer Retention Manager
Good Service
Came in to replace dead battery. Was able to have service performed on my 4-Runner at the same time with out an appointment. My service manager was helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Larry H. Miller American Toyota Albuquerque. We appreciate your business and hope to see you again soon! Brittany Sweeney, Customer Retention Manager
The service at this location is unsurpassed in quality....
The service at this location is unsurpassed in quality. If I buy another Toyota it will because of my experienced with service here. Mel is the ultimate liaison.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi PoodleToy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mel here at Larry H. Miller American Toyota Albuquerque. Brittany Sweeney, Customer Retention Manager
Told the service man my air conditioning is not working,...
Told the service man my air conditioning is not working, just getting hot air. He told me that it would be $195.00 to run the test, but he would then put it toward the bill if they repair it. So after on hour he comes out and said, that I had a leak and I must of repaired it, because it was not leaking any longer, but I need freon and it would take 2 hours. So I waited. When he said, your car is done. $600.00 ?? What???? For 2 cans of freon? $195.00 for the test + $199.00 for labor + $200.00 for the freon????? Paid and left
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Barbara, thank you for leaving your feedback. If you would like to speak about the issue further please feel free to call me. Thank you! - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Very Happy with purchase. The internet sales team put me...
Very Happy with purchase. The internet sales team put me in touch quickly. Whole process was quick and easy. Chris Peterson was awesome. Very knowledgable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for this review. We're happy to hear Chris was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hud Romero, Store Manager
2020 RAV4 Hybrid
I received fast, courteous service at all levels from check-in thru check-out. Everything was explained clearly. The customer waiting area was clean and comfortable. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Sweeney, Customer Retention Manager
Upselling like crazy
Tried to sell me a bunch of stuff I didn't need. I don't think the technician even looked or he would have seen that what he was trying to sell had very recently been done.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joe, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Brittany Sweeney, Customer Retention Manager
Excellent communication and service even during these...
Excellent communication and service even during these challenging times! My car was serviced and delivered to me at my home all on the same day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Sweeney, Customer Retention Manager