Reviews
Went in without an appointment.
Damiano Vassaw was very helpful. I needed a new aux battery and mentioned that had ignored a service notification. He said that they could do it then as well as the battery. He then explained all that had been done in the service. All this on the spur of the moment.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Larry H. Miller American Toyota Albuquerque, Joyance. Your feedback and rating mean a lot to us. We're glad Damiano was able to help. We hope to see you again! Brittany Sweeney, Customer Retention Manager,
The service was really slow, it took also two hours for...
The service was really slow, it took also two hours for an oil change. They had a lot of cars going in and were over booked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Scott! Sorry to hear about your long service time. As you probably can tell we are very busy as of lately, but that shouldn't be translating to you having to wait longer. If you would give me a call I would be more than happy to talk to you about any questions or concerns that you may have. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Evertime I've serviced my Tundra,the staff,may it be in...
Evertime I've serviced my Tundra,the staff,may it be in Manhattan or Albuquerque,have given me the utmost in courtesy and professionalism! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brittany Sweeney, Customer Retention Manager
Good Experience
I was able to purchase a truck for a good price! Everyone was very pleasant and helpful. Did have to negotiate a few times, but ultimately got a good deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Here at Larry H. Miller American Toyota Albuquerque, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Hud Romero, Store Manager
They took in our Toyota, serviced it, cleaned it,returned...
They took in our Toyota, serviced it, cleaned it,returned it sanatized. Great job.Very friendly and very professional service. They were very timely too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It's great to hear that you received a professional service plus complete sanitation at the end of your visit. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Larry H. Miller American Toyota Albuquerque. Brittany Sweeney, Customer Retention Manager,
Good record keeping
I'm pleased to report a fine regular maintenance at American Toyoto. They found several added items that were needed & did those too. I look forward to many more miles from the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Larry H. Miller American Toyota Albuquerque. Please don't hesitate to reach out if you need anything else. Brittany Sweeney, Customer Retention Manager,
AliceT
I received excellent customer service for the regular maintenance of my car. The work, costs and recommendation were explained to me in detail. The service representative was very courteous and professional. I am never made to feel I cannot understand what is going on as a female customer. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alice, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brittany Sweeney, Customer Retention Manager,
I worked with Joe Kennedy on the service to my 4Runner,...
I worked with Joe Kennedy on the service to my 4Runner, outstanding job, Joe kept me informed of the progress and assisted in getting me a good deal on the right and new all terrain tires. Highly recommend the service dept, always a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Joe and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brittany Sweeney, Customer Retention Manager
I felt awkward after I exited my truck in the garage...
I felt awkward after I exited my truck in the garage area. Nobody initiated anything with me after I filled out the clipboard document. I didn't know what to do. Normally at other dealerships I've been to, I speak directly with a service advisor. I had to ask some random employee about what is next after I walked in through the glass door. I got the feeling that I was interrupting him and felt like a burden. I wanted to speak with a service advisor about something specific with my truck. Then, when I picked up my truck, someone pulled it in to the garage and just left it there while I was in the waiting area. I eventually saw it there, but I wasn't told I could just hop in and drive away. An unpleasant and impersonal experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
With all that is going on at this time they took very...
With all that is going on at this time they took very good care of our 2012 van and went over and above in getting our van ready for safe travel!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brittany Sweeney, Customer Retention Manager, 505-998-0177