Reviews
Oil change
Bad service. Damian Vassaw kept asking if I wanted to buy 3 or 1 oil changes. When I had already bought the 3 the time before. Blamed the computer. Do not like it when they insist I wrong and they are right. He acted like I was lying.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there. I would really like to learn more about your experience, but I don't have any information to contact you with. If you would please reach out to me we can discuss this situation further. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Ms. Byrdsong
Honest and Excellent service. I appreciate the attention and expertise that Kyle gave me. I will continue to use Larry Miller American Toyota for all my future needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager
Steve Pecos oil change
As always,... GREAT SERVICE!! I brought my Tundra in for an oil change and no one tried to high pressure sell me anything! Although I have a few recommendations expected for 242,000 miles!! Thanks Todd, Richard and all the Great people at LHM Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager
Bad experience
In the market for a new Tacoma I found what I was looking for at LHM. I was clear in the buying process I did not want my credit run from anyone besides my credit union. During the buying process I discovered they had run my credit 9 different times and none were from the CU I was a manner of. Additionally, having my two youngest boys with me I called before coming in to sign papers to confirm the truck was ready and all that was needed were signatures. They confirmed, saying the process wouldn’t take any longer than about 1/2 an hour. 2 1/2 hours later my boys were melting down. 4 hours later everything was done and I’m happy with the truck but super disappointed with the BS of this dealership. It was one lie over another apology. I still took delivery because I wanted a new, not used truck and the Cíty I live in didn’t have other options, terrible. I love the truck but loathe the dealership.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for leaving your feedback. We're really glad that you like you new truck you purchased, but it's really unfortunate that your buying experience fell below your expectations. A positive experience is our main goal. Please reach out to me if you still have any questions, comments, or concerns. Thank you! - Brittany Sweeney, Customer Retention Manager, (505) 998-0177
Enjoyed the service. I'll be back. Thanks.
Enjoyed the service. I'll be back. Thanks. Ok, this has been way too much trouble to get this survey right. Dealership was good, but this will be the last of your surveys that I work through.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager
Service Dept.
Darrel Cubillos from the Service Dept. was very helpful in finding a resolution to pricing and installation of parts. The Service Dept. is always accommodating and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager
Replacing stolen car
Everyone from management to finance made us feel like family. Anthony Serna is one of the most knowledgeable sales specialists we have ever worked with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager
Great customer service
They listened to what I wanted and found the perfect fit! They took the time to show me numerous autos and we drove several. Great folks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager
Service
They seem to do good work and so far I’ve been pretty happy with them. This time though they did some extra work, it took them about 45 minutes but they charged me labor for both items that they did. How can 45 min be charged $195?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Hud Romero, Store Manager
15k service and alignment
Super fast and convenient with pleasant employees appreciated the short waiting time and the offer to wash my truck for free it was a positive experience overall
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager