Heritage Chrysler Jeep Dodge RAM Owings Mills

I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and several emails from the dealership inviting me to come in for a test drive. I replied to the phone call and emails indicating that I would be there at 3:00 pm the next day. I thought it was odd that I did not receive any confirmation by phone or email that 3:00 pm was OK but my wife and I went as promised. When we arrived and introduced ourselves to the salesman who had called, he didn't remember us and said he was off yesterday. Huh? I gave him my pricing certificate and as we sat at his desk he struggled to find the vehicle in the computer and then told us it was sold YESTERDAY afternoon. After apologizing, the salesman and his manager said they wanted to make it up to us. They proceeded to offer us a vehicle with 22,000 more miles at a higher price but stressed that it was a much better warranty. They were selling us an extended warranty on a vehicle we did not want. Then they tried to sell us a new car with no miles and for more money, of course. What an insult to our intelligence.This was a classic case of bait & switch. It was disappointing, humiliating and frustrating. Beware of this dealership and their deceptive sales practices!!

Jared and the Heritage team found the car I was looking for despite other local dealerships not finding what I wanted. I never felt pressured to make any commitments nor did I feel discourage as a customer to negotiated the price and products. Overall I found the sales team to be approachable and friendly which really helped with the car buying experience.

One of the most pleasant car buying experiences I've ever had. Rich Shinnick was very professional and catered to every question during this process. The ambience of the dealership is conducive to conduct business in a professional environment. I would recommend this dealer and dealership to anyone!!!

It was a pleasure doing business with Richard Shinnick, while informative he able to answer all my questions and I had a lot of questions. He kept a calm atmosphere and allowed the process to flow smoothly. Definitely, a plus in my book. I would recommend Richard and The Hertitage team if you are looking for a new car, Thanks again

This was the easiest car deal that was ever done! Rich Shinnick was very professional and helpful. Jeff Webber worked out the numbers and I'm driving away in a new Dodge Durango with rear entertainment.

Jared has been an absolute pleasure to work with from the very beginning. His engaging personality and bubbly attitude helped me to relax during what could have been a very daunting experience purchasing my first car. Jared also made sure to find me the exact vehicle that I requested and made the extra trip to New Jersey to pick it up for me when my local dealer did not have this car in stock. I have no qualms recommending Jared and his team to everyone I know as I can rest assured that they worked to find me exactly what I wanted at a price that was very close to what I had originally planned for.

Rich Shinnick was wonderful. We had a great experience with Heritage! We came quite a distance but it was well worth it.

My husband and I decided it was time to buy another car & happened to come across a great deal with Heritage. We sent an inquiry and was contacted the following morning. We worked with John and he was awesome! He invited us to come down that same day to test drive the car we were interested in. The moment we walked into the showroom we were greeted right away and directed to John. Our car was waiting for us in perfect condition, clean and ready for us to test drive. He wasn't pushy or abrasive whatsoever , which is a huge turn off for us! John was extremely helpful throughout our entire visit and we really felt like he was there to help us rather than just sell us a car. For financing we worked with Roman and he was awesome as well! He recommended options we would actually benefit from rather than tacking on more expenses. The whole process with him was smooth and easy! We would definitely recommend this dealership to anyone looking for a great car-buying experience and fantastic customer service!

The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to delivering top-notch customer service.

The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to delivering top-notch customer service.