Reviews
Terrific Service on a Timeline - Very Helpful for
Personable - efficient process - great service. Debra was truly helpful and ensured our whole experience was first rate. Dolan is a great dealership for us and the Reno area.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ron, for providing Dolan Lexus with your positive feedback! It makes our day to see that Debra and the rest of our team were able to get you in and out quickly and efficiently. We are grateful for your business and look forward to seeing you down the road. Have a great day!
Great service as always
Great service as always! It was super fast and easy to make my appointment. No complaints here, thanks again! And the coffee bar is always a great bonus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leah, thank you for the great feedback! We are so happy to hear that you had a successful experience working with the Dolan Lexus team. Drive safely, and we hope to see you back next time!
Great Service
Our service advisor, Nikolai, was a pleasure to work with for the first servicing of the vehicle we purchase from Dolan this past winter. He made everything easy and understandable for both me and my wife. Highly recommend this dealership and Nikolai L.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Matt, thank you for taking the time to share! We are happy to hear that you had such a successful service experience working with Nikolai. We appreciate your repeat business and are wishing you and your wife many safe and happy miles down the road! - The Dolan Lexus team
Time to purchase previously leased car
At the end of our lease it was time to decide whether or not to purchase the car. Kymberly be worked with us. I would especially recommend her.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! We appreciate your support and are happy to hear that Kymberly delivered such a successful and pressure-free experience. Drive safely, and we hope to see you back at Dolan Lexus!
Great service experience
Kieran was very professional and communicated with me daily on the progress of the service. Dolan service was exceptional. Jackie Holland was also helpful. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Pat! We appreciate your support and are happy to hear that Kieran and Jackie went above and beyond to assist you. Drive safely, and we hope to see you back again at Dolan Lexus!
Great Service
Rene was friendly and professional. Appreciate prompt service and loaner car. Problem taken care of in relatively short time. Staff always courteous and flexible to meet my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Don, for the positive review of Dolan Lexus. We are thrilled that Rene and our team could make your service visit quick and convenient. Your business is fantastic to have!
Amazing Service
Kieran was so helpful, everything went smoothly even the factory recall. I just pulled in, handed off my keys and he took care of everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad we're providing the seamless and pleasant guest experience we aim for, Heather! Thank you for the great review and for taking your business to Dolan Lexus.
Great customer service while getting car serviced.
Wait time for oil change was sooner than I expected. Stephanie was great about keeping me informed. Very nice & kind. Will definitely be coming back for additional scheduled services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynette, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Stephanie. Drive safely, and we hope to see you back again at Dolan Lexus!
Routine maintenance and service. All went well .
Routine service and all went well. Wait time was more than anticipated, but I understand some employees called in sick and that’s understandable. Overall excellent rating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, thanks for the 5 stars! We appreciate your patience and look forward to helping you again next time.
4.5 hours in dealership
Debra my service rider was fantastic but the dealership had no loaner cars I was in the dealership 4.5 hours and could not go home because I live 1.5 hours away the dealership had no cars. They had originally told me my navigation update would take two hours. So I would rate Debra a 5 dealership a 3.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you, Carlos Bucio - Service Manager - 775-348-1079