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Fitzgerald Toyota Gaithersburg

(1,865 reviews)
Visit Fitzgerald Toyota Gaithersburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–7:30pm 7:30am–4:00pm
Sunday 11:00am–6:00pm 8:00am–12:00pm
2025 state dealer award
View 5 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 825-9049 (301) 825-9049
Used (301) 637-7258 (301) 637-7258
Service (301) 637-6211 (301) 637-6211

Reviews

(1,865 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Toyota Gaithersburg from DealerRater.

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Great Dealership!

We have bought all 4 of our sonatas at Fitzgerald's Lakeforest Hyundai. Very pleased! The staff is very friendly and attentive and we have always received good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

excellence

It is a busy dealership, but I really like it, I like hyundai, I think it is taking the automobile world over other automobile brands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly Recommend!!

Great People, Excellent Car at a great price. Highly recommend Izetta James. The entire process was timely and smooth. I had not purchased a new car in about 10 years and this process was much smoother and speedier than the last. Thanks Fitz Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great car buying experience

Maybe the best new car buying experience I have ever had. Everyone I interfaced with was knowledgeable and professional. I would recommend them on your short list for car dealerships

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service, but some delays

Overall amazing experience but a bit too delayed when waiting for business manager to complete financing paperwork. Didn't have anything to do with Drew, I think it was a staffing issue. Drew was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

it was fine

the experience was time consuming but fine overall. This was the second time that I leased a car from this dealership. I am not happy about the return cost at the end

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Attenive

These three Were very patient and understanding with me for three week while I was making a decision on the car that I wanted, and they answered all of my question during that time. great people, it's hard to find service like that anymore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy

Straight to the point, found what I wanted(in PA). No haggles, no bologna. Paul(Hui?) was easy to work with, Lot is a little cramped though.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Helpful Sales Staff

With just a few minor problems which were quickly corrected, I was very pleased with the service offered by the staff. I would like to see the paperwork process be quicker, but I'm sure this procedure happens with all/most dealerships. I have dealt with this dealership for many years and am quite comfortable with their services and sales staff personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good cars...Good people...and Good prices

This is my second experience with Fitzgerald Auto Mall. The first with purchasing a SUV for my daughter and when I needed a vehicle I thought Fitzgerald first! The showroom is clean, large and functional. The car lot is large with many different types of vehicles to choose from and if not there, the sales people work hard to locate one in the short term. The staff was friendly and professional without any hint of pressure to seal the deal. The whole deal was directed by the me (the buyer) and it meant a lot for me to exercise control over a major purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.