Team Kia of El Cajon

My name is Kevin and I want to thank my salesmen Keelan Williston and all departments involved for a wonderful experience purchasing my new Kia Optima

Daniel Hunsicker was a pleasure to work with! Professional and very helpful in getting my dream car ! Thank you so much Daniel it was awesome doing business with you !!!

Our salesman, Paul Thompson was amazing . Not pushy or irritating . Informative and pleasant to go thru the entire “ buying process” that I myself dread - l

Had an oil change there and they stole my access cover and refused to acknowledge it. When i called they were so rude and dismissed my concern

Horrible customer service. I asked for their offer and how much it would be for a car and they Made me run my credit before even laying one out there. Worst car buying experience. Never going back there.

Horrible customer service. Bought a used truck and they let me leave the lot with a busted tail light half tank of gas. Half tank of def. smelled like smoke. Telling me we are waiting for the taillight to come in. Once it’s in we will schedule appointment to get you all set up. Now dummy I am I didn’t get it in writing. But I have witnesses and numerous texts messages saying they will fix it. Promises saying don’t worry we work on good business. Well it’s been a month and nothing. Horrible horrible horrible. I will never recommend anyone to this dealership.

I was interested in purchasing a used 2017 Mazda 3 listed at $13,499 on their website. The internet rep was very responsive in answering my questions but when it came down to final pricing I was told the actual vehicle price was over $16,2000 since over $2850 of accessories are added onto the vehicle. When I told them I wasn’t interested in the accessories, only the vehicle they had listed at $13,499 I was told “sorry” the accessories can not be removed. Very deceptive and dishonest advertising, probably even illegal. I will never shop nor recommend this Mazda dealership to anyone!

This was probably the worst experience I have had at a dealership from the dealership Manager all the way to financing. From the time my daughter and I stepped foot on this property, we were extremely disappointed in the lack of customer service. We were very clear that my daughter had a set budget for her car payment, and no matter what, they kept going well above what they were told. Bashar, the finance Director was extremely rude and I am shocked he deals directly with the public. I would never have someone with his demeanor represent my business. Once in finance, we were very clear that this was my daughters car and she would be making the payment. Cody pushed and pushed to have a supplemental insurance that brought her monthly payment up another $100.00. He pushed and pushed and had zero listening skills. Beyond the customer service, we were told the car would be cleaned and detailed. It was not. Not only was it filthy, it had a cracked windshield that was noticed right after she left the dealership. No one took the time to show her the car, how to use it and all of its functions. There was no personal attention, only just pushy typical car dealarship demeanor throughout the entire process. Since receiving the car, it has been a huge pain trying to have my daughter as the primary, not myself. The bills and all communications come in my name and not a single one with hers. I have called the dealership 4 times, left voicemails for Cody as well as messages with the front desk and have had ZERO response from them. I would have walked away from the dealer the moment I met Bashar from his pompous and extremely unprofessional demeanor if my daughter had not been completly set on a specific car they had. I attempted to write a yelp review, however reviews are blocked for Kia of El Cajon right now. I am not surprised, as I am sure I am not the only one dealing with these desperate, extremely unprofessional individuals.

Shady managers telling customers they are giving a good deal but taking the extra's off the sticker. No follow through either on promises made. I was told that I wouldn't need to pay the turn in fee in our lease if I bought another car. Which I did. They failed to tell me that I needed to either lease or buy through their finance. They of course say they told me that but that was never discussed. From the moment I entered the store I told them I was buying and we only discussed a lease once which I refused. So. They lied and said something that never happened. Also,. If you care about your safety, half the staff wasn't wearing masks and for the five hours I was there, no one was cleaning anything.

Started looking for a Kia Telluride immediately after the L.A. Auto show. No luck and bad experiences in the LA and Orange county areas. Started looking beginning of December for a Telluride SX, FWD, Black exterior and black interior. Found a couple but was quoted $6,000 to $10,000 over MSRP. Considered flying to Denver and driving one back. Contacted Team Kia of El Cajon and Yaskara immediately responded. She informed me it was in transit and her manager, Chris, would call me the next day to confirm its availability. He called as promised, we reviewed the cars invoice but the interior was black with Camel seats. Checked with my wife and she okayed it since it is for her. We drove from Chino Hills, 115 miles . Frankie Fortunato was waiting as promised. He was awesome. Went inside, the car had arrived that morning but was not prepped. He put us in it anyway and started explaining the features while we waited to finish the paperwork. Thank goodness for his expertise, there is a lot to learn. Had to pick the car up two days later. Once again Frankie to the rescue. We took the train down and he picked us up in Old Town. Got to the dealer and he spent some more in depth explaining. Drove home and love the car. Great Dealership, great experience, no muss, no fuss.